Scheduler, PRN - Pulm Sleep

Responsibilities RESPONSIBLE FOR: Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI.

Addresses callers? questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures.

May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications MINIMUM EDUCATION REQUIRED: High school diploma or GED required. MINIMUM EXPERIENCE REQUIRED: One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None.

ADDITIONAL

Telephone, scheduling and physician practice experience preferred. NextGen experience is desired. Business Unit : Company Name Piedmont Medical Care Corporation