Full employer posting
Join our team as a day shift, full-time, Surgery Scheduler in Albuquerque , NM.
Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Lovelace Medical Center (LMC), in the heart of Albuquerque, is an acute care hospital providing comprehensive care, including around-the-clock emergency care, surgical services, non-invasive robotic spine surgery, stroke care, radiology and oncology services. LMC recently acquired New Mexico’s first Intuitive da Vinci 5 ® surgical system, demonstrating its commitment to the most advanced technology available in minimally invasive surgery.
LMC has 263 licensed beds. Responsibilities Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience. Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions for up to two specialty lines.
Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR). Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA). Shows dedication and commitment to patients through dependable attendance and schedule adherence.
Qualifications Job
High School Diploma or GED equivalent. Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook required. Knowledge of standard office procedures and equipment.
Preferred Job
Associate's Degree or higher in a related field of study. 2 years of experience working in a healthcare field/role or call center environment. 1 Year healthcare background/experience and/or call center experience.
About the role
Provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.