✓You’ll need

Certifications

✓BLS required

✓Successful completion of Basic Level Certification and receipt of certificate through the International Association of Hospital Security and Safety (IAHSS) within 1 year of date of hire

Education

High school diploma or equivalent preferred

Qualifications

✓Must successfully pass an extensive background investigation

✓Experience in face-to-face customer service interactions

✓Excellent communication, customer service and interpersonal relationship skills

✓Ability to multi-task and prioritize a variety of functions and services to meet customer and organizational needs

✓Must obtain the De-Escalation training through MOAB within 1 year of date of hire

✓If operating a company vehicle as part of assigned duties or operations, Employee must have valid driver’s license and motor vehicle record (MVR) consistent with KH’s motor vehicle operation policies, as well as the eligibility requirements of KH’s auto insurance carrier, which include but are not l

✓Knowledge of the Hospital Incident Command System

Prior dispatch/control center experience in a public safety environment preferred

Prior security, law enforcement, military, fire, and EMS experience is preferred

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About the role

What you’ll do

Receives, evaluates, and prioritizesReceives, evaluates, and prioritizes requests for security support

Dispatches, monitors, and closesDispatches, monitors, and closes out security service calls that come into the SOC

Creates KH ID badgesCreates KH ID badges and troubleshoots systems associated with badge creation and management, to include badges for employees, visitors, students and vendors

May serve as aMay serve as a liaison between security and law enforcement with regard to surveillance investigations and documentation for court

Regularly works with securityRegularly works with security Office Coordinator and assists with badging duties

Kootenai Health (KH) security personnel are responsible for ensuring a safe environment for KH patients, visitors, and staff. The Security Dispatcher is responsible for running the Security Operations Center (SOC), including but not limited to multi-line phone management, fire alarm monitoring, mass notification messaging, infant abduction system, and identification badging systems. Works directly with KH staff, visitors, external agencies, and vendors daily. Assists in investigations and retrieves camera footage and door reports for various agencies and departments, both internal and external. Reports to senior security leadership. Responsibilities
Receives, evaluates, and prioritizes requests for security support
Dispatches, monitors, and closes out security service calls that come into the SOC
Utilizes two-way radio communication and radio dispatch software
Communicates with patients, visitors, providers, and staff in person and by phone
Works with various security systems to include CCTV
Works with Microsoft Office products to create/maintain data and reports
Utilizes mass notification systems and overhead paging apparatuses
Utilizes multiple alarm monitoring systems to include infant abduction alarms
Creates KH ID badges and troubleshoots systems associated with badge creation and management, to include badges for employees, visitors, students and vendors
Ensures all security systems and devices are functioning properly through testing and preventative maintenance while maintaining appropriate records and documentation
May serve as a liaison between security and law enforcement with regard to surveillance investigations and documentation for court
Assists in investigations as needed per the Security Manager and Human Resources
Maintains vehicle registration information for employees and providers
Assists the Security Manager, as well as other department leaders with related security support
Regularly works with security Office Coordinator and assists with badging duties
Troubleshoots access control issues regarding doors and badges
Participates in meetings regarding badging and other security issues as requested
Familiar with standards, concepts, practices, and procedures within the hospital security field
Relies on experience and judgment to plan and accomplish goals
Regular and predictable attendance is an essential job function
Performs other related duties as assigned
Competent to meet age-specific needs of the unit assigned Requirements and

High school diploma or equivalent preferred
Must successfully pass an extensive background investigation
Prior dispatch/control center experience in a public safety environment preferred
Experience in face-to-face customer service interactions
Prior security, law enforcement, military, fire, and EMS experience is preferred
Excellent communication, customer service and interpersonal relationship skills
Ability to multi-task and prioritize a variety of functions and services to meet customer and organizational needs
Must obtain the De-Escalation training through MOAB within 1 year of date of hire
BLS required
If operating a company vehicle as part of assigned duties or operations, Employee must have valid driver’s license and motor vehicle record (MVR) consistent with KH’s motor vehicle operation policies, as well as the eligibility requirements of KH’s auto insurance carrier, which include but are not limited to restrictions on major traffic violations, limits on minor violations/incidents with a defined look-back period, and applicable age requirements
Knowledge of the Hospital Incident Command System
Successful completion of Basic Level Certification and receipt of certificate through the International Association of Hospital Security and Safety (IAHSS) within 1 year of date of hire Working Conditions
Must be able to maintain a standing and/or sitting position
Typical equipment used in a clinical job
Must be able to stoop, crouch, or bend
Must be able to push, pull, or transport heavy equipment
Must be able to communicate and exchange accurate information
Must be able to lift and move up to 10 lbs

Security Dispatcher

Highest-paying support roles in Idaho

Other support roles at Kootenai Health in IdahoOther Kootenai support roles, ID

About the role