The Senior Director of Operations provides operational leadership across DCH Health System and serves as a senior administrative leader at Northport Medical Center. The position supports the Chief Operating Officer in ensuring effective day-to-day operations at Northport, facilitating collaboration across departments, resolving operational barriers, and advancing organizational priorities. The Senior Director also has direct system-wide responsibility for designated clinical and support services, ensuring consistent performance, quality, financial stewardship, workforce effectiveness, and service excellence across DCH facilities.
Areas of Direct Responsibility - The Senior Director provides system-wide leadership and oversight for: Environmental Services Food and Nutritional Services Security Laundry Services Pastoral Care Rehabilitation and Therapy Services Behavioral Health Services SpineCare WoundCare Responsibilities Operational Leadership Serve as a visible senior administrative leader at Northport Medical Center and support effective day-to-day hospital operations.
Partner with nursing, medical staff, clinical, and administrative leaders to identify and resolve operational issues. Facilitate coordination across departments to improve patient flow, service delivery, patient experience, and operational efficiency. Escalate significant operational, safety, workforce, physician, or patient concerns to the COO and other appropriate leaders.
Support implementation of system strategic and operational priorities at Northport Medical Center. Represent Administration on committees, initiatives, and special projects as assigned. System-Wide Departmental Leadership Provide direct leadership and accountability for assigned departments across DCH Health System.
Establish consistent expectations, performance standards, and operating practices across facilities. Coach and develop department leaders and hold leaders accountable for operational, financial, quality, workforce, and service outcomes. Evaluate staffing models, productivity, workflows, resource utilization, and organizational structures.
Identify opportunities to standardize services, improve efficiency, reduce unnecessary variation, and strengthen collaboration across facilities. Ensure appropriate coordination between system-wide departments and local hospital leadership. Performance & Financial Management Establish and monitor key performance indicators for assigned departments, including quality, patient experience, workforce, productivity, and financial performance.
Develop and implement corrective action plans when performance does not meet expectations. Provide oversight of departmental operating and capital budgets in collaboration with department leaders and Finance. Monitor labor, productivity, supplies, purchased services, contracts, and other significant expenses.
Identify opportunities for cost reduction and operational improvement while maintaining quality, safety, and service. Support annual operating and capital planning for assigned areas. Quality, Safety & Regulatory Compliance Promote a culture of quality, safety, accountability, and continuous improvement.
Ensure assigned departments maintain compliance with applicable regulatory, accreditation, and organizational requirements. Partner with Quality, Patient Safety, Infection Prevention, Risk Management, Compliance, Human Resources, and other leaders to address identified concerns. Ensure corrective actions resulting from audits, surveys, safety events, or performance reviews are completed and sustained.
Leadership & Organizational Effectiveness Develop high-performing leaders and promote a culture of collaboration, accountability, and service. Partner with Human Resources on recruitment, retention, succession planning, employee engagement, and leadership development. Promote a system-first approach to decision-making and service delivery.
Lead or participate in strategic initiatives, service development, operational redesign, and other projects as assigned by the COO. Leader Standards: Manages departmental budget Interviews, selects, hires, and retains employees Ensures orientation and training for employees Manages performance, including other management positions Promotes, demotes, or transfers employees to meet organizational needs Executes employee accountability process up to and including termination Manages departmental productivity standards Provides strategic leadership for department(s) Performs long range planning and overall direction setting at the departmental level Responsible for department organizational structure and alignment to meet forecasted business needs Responsible for development, implementation and interpretation of system policies within a major organizational/functional area or the development and review of system policies within a recognized discipline Performs compliance requirements Approves payroll and is responsible for accurate payment of employees Assures meeting/exceeding of DCH mission, vision, and departmental goals DCH Standards: Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self. Performs essential job functions in a manner that ensures the safety of patients, visitors and employees. Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees. Requires use of electronic mail, time and attendance software, learning management software and intranet. Must adhere to all DCH Health System policies and procedures.
All other duties as assigned. Qualifications Required: Master’s degree in Healthcare Administration, Health Services Administration, Business Administration, Nursing, Public Health, or a closely related field from an accredited institution Minimum of five (5) years of progressively responsible healthcare leadership experience. Minimum of three (3) years of experience at the Director level or above.
Demonstrated responsibility for departmental operations, financial performance, workforce management, and performance improvement. Experience leading multiple departments, service lines, or complex operational functions. Demonstrated ability to lead and develop other leaders and achieve measurable performance improvement Preferred: Leadership experience in an acute-care hospital or multi-hospital health system.
Experience with multi-facility or system-wide operations. Experience overseeing both clinical and non-clinical services Other
Strong healthcare operational and financial acumen. Demonstrated ability to lead through both direct authority and influence. Strong analytical, problem-solving, and performance-management skills.
Ability to manage multiple priorities and diverse operational areas. Effective physician, clinical, and executive relationship-management skills. Strong written and verbal communication skills.
Knowledge of healthcare regulatory, accreditation, quality, and safety requirements. Demonstrated ability to lead change, develop leaders, and drive accountability. Commitment to patient-centered care, employee engagement, operational excellence, and responsible stewardship of organizational resources Must be able to read, write legibly, speak, and comprehend English.
WORKING CONDITIONS Work Context Various communication and interaction with leadership, employees, visitors, and patients. Physical Factors Travel between facilities required. Light work.
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must be able to perform the duties with or without reasonable accommodation. Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential