✓You’ll need

Education

✓High School Diploma or equivalent required

Qualifications

✓Travel to other locations may be required as needed

✓Special Requirements: N/A

Minimum of one (1) year of customer service and/or medical office experience preferred

Medical Assistant experience preferred

About the role

The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.

What you’ll do

Assist patients in theAssist patients in the checking in/checking out process and completing necessary paperwork

Collect appropriate office co-paysCollect appropriate office co-pays at the time of the visit

Educate patients in postEducate patients in post care instructions and their healthcare coverage responsibilities

Scan medical insurance andScan medical insurance and obtained authorizations from insurance carriers

Obtain insurance referrals asObtain insurance referrals as needed

Assist patients in the checking in/checking out process and completing necessary paperwork. Collect appropriate office co-pays at the time of the visit. Educate patients in post care instructions and their healthcare coverage responsibilities.

Scan medical insurance and obtained authorizations from insurance carriers. Obtain insurance referrals as needed. Scan lab reports, consultations, office notes and any messages into the appropriate chart.

Forward records to Bon Secour Charity Health or other parties as directed. Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed. Handles all questions regarding the office and office procedures.

Review correspondence, memorandum and routine reports and communicate with the office manager. Oversee the daily schedule of the physicians. Understand and help assure compliance with HIPPA.

Travel to other locations may be required as needed. Perform other duties as assigned Qualifications/Requirements:

Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.

High School Diploma or equivalent required. Licenses / Certifications. N/A Other: Travel to other locations may be required as needed.

Special

N/A