Senior Practice Manager

0 Base Wage $39.86 to $59.79 Location: SRH Station Square The information described in this

has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Other information:

This position reports to the Regional Director of Clinic Operations and collaborates closely with leadership implement business plans to achieve near and long-term organizational goals. The Senior Practice Manager is responsible for the daily management and operations of assigned clinic(s) to ensure optimal department efficiency and profitability as well as patient, provider and employee satisfaction. The incumbent is responsible for implementation of strategic planning, program implementation, clinical and operational quality improvement, financial/budget reporting and monitoring, and staff supervision.

The Senior Practice Manager will partner effectively with staff and physicians to implement programs to attain the highest levels of patient focused care, provide leadership and direction within all aspects of clinic activities to ensure accomplishment of organizational objectives.

• Demonstrates core leadership competencies (e.g., building a successful team, building organizational talent, building partnerships, coaching and developing others, using compelling communication, driving execution, leading change, leading through vision and values, selecting talent, focusing on the customer, financial acumen).
• Prioritizes opportunities to develop employees at all levels which encourages transparency, collaboration, and an atmosphere where all employees feel respected and valued.
• Directs clinic operations, including continuous improvement, key performance metrics, productivity benchmarks, appropriate staffing, inventory control processes and facilitates purchasing in accordance with established procedures.
• Understands and utilizes financial scorecard measures to benchmark, monitor, and improve financial and operational performance.
• Recruits, develops, and motivates staff to ensure a highly-engaged and values-focused department.
• Supports use of standardized Continuous Improvement tools and methodologies to achieve high value performance in all functional areas within scope of position.
• Coordinates with Finance and Human Resources in managing resources and meeting departmental operating and capital budgets.
• Ensures accurate and compliant coding practices, training staff and providers to do the same, as applicable.
• Demonstrates accountability and follows through on assignments, projects, and tasks.
• Conducts training activities with staff and providers to support operational functions.
• Maintains effective staffing levels and adequate scheduling.
• Understands department processes, policies, and procedures to ensure ongoing compliance with federal, state, organization policy, and other regulatory agencies.
• Complies with Skagit Regional Health Policies and Procedures.
• Ensure compliance with all SRH policies and procedures, universal attributes and Service Standards.
• Manages and coordinates special projects as needed.
• Ensure appropriate assessment and process resolution of compliance and regulatory issues.
• Collaborates with other managers as well as HR, Risk, Plant Operations, Information Systems, etc. to coordinate problem solving, training, personnel management and systems development.
• Performs other duties as assigned. Education Bachelor’s degree in health care administration, business administration or other relevant field of study required. Master’s degree in health care administration, business administration or other relevant field of study in-progress or completed preferred. Experience/Training Minimum two year experience in a supervisory or management role. Experience in a unionized environment preferred. License/Certifications None required. Other Skills Exceptional interpersonal and communications skills required. The ability to maintain harmonious working relationships with physicians, non-physician providers, and staff while addressing complex and sensitive administrative, operational and financial issues. Possess comprehensive and advanced clinic practice management and leadership knowledge and skills, particularly mentoring, coaching, and conflict management and resolution, with effective facilitation of difficult conversations. Ability to build and guide the implementation of planned changes, or new projects and services. Able to function independently as well as part of a team. Effective planning, budgeting and time management ability required to carry out department responsibilities. Demonstrated commitment to cost-efficient patient care. Able to work irregular hours as needed under conditions of high stress. Proficient in use of Microsoft Office Suite. Professional appearance and attitude. Utilizes mental perception, analysis, and organizational skills to supervise department. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office. Travel between sites may be required.Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.