✓You’ll need

Certifications

✓Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc.

Education

✓Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician’s office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required

✓Candidates must attach a full listing of education completed beyond High School Diploma/GED.

Qualifications

✓Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail.

✓Excels in both written and verbal communication.

✓Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel.

✓Demonstrated analytical and problem-solving skills.

✓Ability to work independently as well as in a team, multi-task and prioritize work load.

✓Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience.

✓Conveys an impression which reflects favorably upon Operations.

✓Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.

Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred.

Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center.

Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. preferred

Previous Mayo Clinic experience strongly preferred.

+Benefits

Medical: Multiple plan optionsDental: Delta Dental or reimbursement account for flexible coverageVision: Affordable plan with national networkPre-Tax Savings: HSA and FSAs for eligible expenses

About the role

The Service Specialist- Operations serves as an ambassador of the practice and interacts with a variety of individuals via telephone, website, email and in person. Service Specialist is responsible for responding to patient inquiries, actively promoting services, scheduling appointments, patient registration, check-in/check-out, rooming, desk/clerical functions, and supporting patient needs.

This position will require the ability to participate in an on-call rotation. Responsible for organizing, assembling, and arranging resources to address patient inquiries, solving problems, and responding to immediate operational issues as they arise. Performs service recovery when needed and escalates patient concerns appropriately.

Responsible for understanding and promoting Operations and assisting patients with establishing an ongoing relationship with Mayo Clinic. May function as an International Service Specialist or general Service Specialist. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

Qualifications Successful completion of an associate degree and 3 years of customer service experience required such as administrative, physician’s office, appointment scheduler or service industry OR Successful completion of a college diploma program and 4 years of customer service experience required, such as administrative, physician’s office, appointment scheduler or service industry. Candidates must attach a full listing of education completed beyond High School Diploma/GED.

Include the name of program and if this was a certificate, diploma, associate's degree, bachelor's degree etc. Experience in a Desk Operations Specialist or Patient Appointment Service Specialist role is preferred. Fluency in Arabic and/or another language used frequently by Mayo patients is preferred for Service Specialist functioning in International Center.

Must be able to work independently, have strong organizational skills, be able to handle multiple demands simultaneously and possess good attention to detail. Excels in both written and verbal communication. Demonstrated computer experience with advanced proficiency in Microsoft Office, including Microsoft Word and Excel.

Experience with patient scheduling, registration systems, and customer relationship management system is highly desirable. Demonstrated analytical and problem-solving skills. Ability to work independently as well as in a team, multi-task and prioritize work load.

Must possess superior interpersonal and customer service skills which contribute to a cooperative and productive atmosphere and patient experience. Conveys an impression which reflects favorably upon Operations. Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance of job-related skills/activities.

Previous Mayo Clinic experience strongly preferred.

Full time Benefits
Medical: Multiple plan options
Dental: Delta Dental or reimbursement account for flexible coverage
Vision: Affordable plan with national network
Pre-Tax Savings: HSA and FSAs for eligible expenses
Retirement: Competitive retirement package to secure your future