OVERVIEW The Case Management Social Worker coordinates and facilitates patient care activities to improve continuity of care across the health care continuum, to promote appropriate utilization of resources, and to contribute to improved patient satisfaction and outcomes. The CMSW provides services and support to patients and families who are referred to Social Services or by case finding. The CMSW provides discharge planning as needed.
The CMSW is a strong patient advocate. Working in collaboration with the Patient Navigator and the Multidisciplinary team, the CMSW assesses and intervenes with high-risk patients that require a high level of continuing care services while ensuring compliance with regulatory standards of care at the organizational, state and federal level.
Monday-Friday with on-call rotation
Days
AND RESPONSIBILITIES Provides psychosocial assessment, intervention and facilitates referrals to community resources to hospital patients in a variety of care settings. Formulates, develops and implements psychosocial treatment plan utilizing appropriate social work interventions which may include crisis intervention and grief and bereavement services. Assesses referred patients, within prescribed time frames, for transitional planning needs, including any barriers to discharge, family and social supports, capacity for self-care, adaptive abilities and financial resources.
Develops individualized, patient-focused plan for meeting continuing care needs. Provides education and resource options available to patients and families. Facilitates and assists with legal issues within scope of practice (POAHC, Guardianship, Patient Rights, and Adoption).
Reviews advance directives and helps patients to complete new documents. Communicates effectively with physicians, patients, families and multidisciplinary team to ensure that the patient's right to self-determination is met. Provides education and support to patients, families in regard to issues related to adaptation to the patient's diagnosis, illness, treatment and or life situation.
Maintains detailed knowledge of community resources to effectively address patient needs and help to strengthen patient's network of support. Documents plan of care, interventions, and progress toward goals in the medical record in a timely and concise manner. Facilitates crisis intervention services in the hospital setting as determined by scope of practice.
Identifies and reports child and or elder abuse to local authorities according to law. Acts as a liaison with county officials for patients involved with protective services, aging, developmental disabilities, domestic violence, mental health services and economic support. Maintains current knowledge and awareness of payer, reimbursement practice and regulations impacting the patient's plan of care.
Negotiates care issues as appropriate (indigent issues and availability of resources). Promotes customer satisfaction and intervenes at critical moments of service. Monitors inpatient readmissions for potential failed discharge plans or need for specialized intervention.
Provides follow-up with patients as needed. Assists with identifying avoidable day information for organizational tracking and trending. EDUCATION AND/OR EXPERIENCE Bachelor's degree from accredited college or university (BSW or equivalent) required.
One to two years related experience and or training in acute care setting is desirable. CERTIFICATION/LICENSURE LSW or CSW in state of practice required. Case Management Certification (ACMA) preferred.
OTHER SKILLS AND ABILITIES Phone Skills Must be skilled with use of voice mail and phone features. Must be able to use available technology for language interpretation. Computer Skills Must have expert knowledge of Allscripts Care Management program and Epic EMR.
Must be able to use Microsoft Outlook; and have basic knowledge of Excel and Word. Must be able to toggle between computer applications. Must be available to work and or be on-call during weekends and holidays, as assigned.
On-call requires accessibility by pager or cell phone during assigned hours and ability to respond promptly to pages by phone. LEVEL OF SUPERVISION Assignments are based on abilities and are normally received in the form of results expected and due dates. Only general procedures are available to guide work.
Must be able to work independently with minimal guidance
$24.60 - $43.81 Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. Mercyhealth offers competitive pay and a comprehensive benefits package including: Medical, Dental, Vision Life & Disability Insurance FSA/HSA Options Generous, accruing paid time off Paid Parental and caregiver leave Career advancement and educational opportunities Tuition and certification reimbursement Certification Reimbursement Well-being Programs Employee Discounts On-Demand Pay Financial Education Annual recognition/awards events Partner appreciation days Family entertainment/attractions discount Community service/improvement opportunities Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin. Mercyhealth has been nationally recognized for our commitment to our people and culture, including: #1 in the nation on AARP's Best Employers for Workers Over 50 One of Working Mother magazine's 100 Best Companies for Working Mothers A Top 50 Company and Top 10 Nonprofit for Executive Women