You’ll need
Qualifications
✓4 years’ experience in a direct customer/patient service position and computer/data entry required, and 2 years’ experience with patient scheduling in a customer support related role
✓Ability to deliver an exceptional customer experience to both internal and external customers
✓2 years’ experience in healthcare setting
✓EPIC medical records experience or healthcare related computer programs
✓Excellent communication and interpersonal skills
✓Ability to write, read, and speak English clearly
✓Ability to deal with ambiguity and maintain composure in a stressful, ever-changing, fast-paced environment
✓Ability to prioritize and navigate multiple duties and tasks in a fast-paced environment
✓Working knowledge and adherence of HIPAA, organizational policies, and department protocols to protect patient health information
✓Strong organizational skills and ability to function both as a team member and autonomously
✓Competency in medical/surgical terminology
✓Ability to schedule radiologic appointments
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About the role
To provide patient appointment scheduling, reception, clerical and customer service functions to all patients, visitors, and employees. These functions include: scheduling appointments, procedures, patient reception, appointment check-in, insurance verification and other related duties as assigned.