Specialist II: Informatics Systems Implementation & Support

$29.93 - $36.06 Hourly Specialist II: Informatics Systems Implementation & Support Department: Informatics Status: Full-Time | 0.9 - 1.0 FTE | 36 - 40 hours/week FLSA Status: Non-Exempt Reports To: Director: Informatics and Ancillary Services Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado Work Arrangement: On-Site | Hybrid Work May Be Considered

$29.93 - $36.06/hour Application Deadline: November 15, 2026 Position Highlight Help shape the systems and workflows that support patient care across Pagosa Springs Medical Center. PSMC is seeking an experienced Informatics Systems Implementation & Support Specialist II to help implement, configure, test, support, and improve Oracle Health (Cerner) and other healthcare information systems. This position combines healthcare operations, technical problem-solving, workflow improvement, data analysis, system implementation, and end-user education.

The role is anticipated to work 36 - 40 hours per week (0.9 - 1.0 FTE) and is classified as non-exempt.

The Specialist II: Informatics Systems Implementation & Support plans and executes Oracle Health (Cerner) system rollouts and configures software to support clinical and administrative needs. The Specialist II also provides ongoing end-user education, support, and troubleshooting to help ensure PSMC's health information systems remain secure, compliant, and aligned with high-quality patient care. This position works collaboratively with department managers and directors to improve electronic health record workflows, performs software testing and validation across clinical and revenue cycle solutions, and analyzes data through the development, validation, and troubleshooting of clinical and revenue cycle reports.

PSMC? Play a direct role in improving technology and workflows that support patient care Work across clinical, administrative, revenue cycle, and technical teams Help implement and optimize Oracle Health (Cerner) solutions Lead and support system testing, validation, upgrades, and workflow improvements Develop training resources and help employees use technology safely and effectively Apply healthcare experience, analytical skills, and technical expertise to meaningful organizational projects Join a collaborative Critical Access Hospital serving Pagosa Springs and the surrounding rural community Key Responsibilities Implementation & Deployment Assist with implementation of new informatics tools, software upgrades, and EHR solutions across PSMC departments Support the development and rollout of new or modified processes and workflows Anticipate potential implementation challenges and plan for successful deployment Ensure adequate education, training, and opportunities for staff questions before go-live events System Configuration, Testing & Validation Configure and customize software workflows to support clinical and administrative operations Test system usability and perform validation checks to support data integrity Perform software testing and validation across both clinical and revenue cycle solutions Help identify workflow or system issues and develop effective solutions User Support & Troubleshooting Serve as a secondary escalation resource for hardware and software issues Troubleshoot technical issues with the goal of minimizing clinical downtime Submit and manage Oracle Health service requests Support user access, permissions, and password management during employee onboarding and offboarding Assist end users with EHR questions and technical issues while protecting patient safety and confidentiality Monitor Oracle Health Community communications, system changes, and domain-wide issues Communicate relevant system updates and resolutions to managers and end users Serve as a secondary escalation point for complex Oracle Health service requests Training & Workflow Improvement Develop training guides, job aids, and other resources for clinical and administrative users Educate employees on standard operating procedures and effective software use Participate in organization-wide meetings related to EHR workflows Identify and communicate training needs and workflow improvement opportunities Collaborate with departments to improve workflows across multiple disciplines Assist in developing workflows that support organizational quality standards and initiatives Cross-Functional Collaboration Serve as a bridge between clinical end users, technical resources, and external software vendors Partner with department directors and managers to improve workflow efficiency within the EHR and between departments or solutions Translate technical concepts into practical information that can be understood and used by non-technical employees Compliance, Security & Data Maintain compliance with HIPAA and applicable privacy requirements Support appropriate data security and backup protocols Accurately collect, analyze, interpret, and validate detailed healthcare data Support reporting and data-driven decision-making across clinical and revenue cycle functions Qualifications Required Qualifications Minimum of five (5) years of experience working in the healthcare field Demonstrated expertise working with major electronic health record systems, such as Oracle Health (Cerner), and database management Ability to accurately collect, analyze, and interpret detailed data to support decision-making and improvement Strong project management, workflow analysis, and problem-solving skills Ability to translate complex technical concepts for non-technical users Computer skills sufficient to utilize email, Microsoft Office, documents, spreadsheets, quality reporting tools, and applicable software Current AHA BLS Heart Saver certification Strong organizational and communication skills Strong attention to detail

Associate degree in healthcare administration, computer science, business administration, or a related field Previous experience as an Oracle Health (Cerner) CommunityWorks end user Additional language skills What We're Looking For The successful candidate will: Understand the operational realities of healthcare and how technology affects patient care Be comfortable troubleshooting complex systems and workflow issues Approach problems analytically and methodically Communicate technical information clearly to employees with varying levels of technical knowledge Manage multiple projects, deadlines, and priorities effectively Work collaboratively with clinicians, administrative employees, department leadership, vendors, and technical resources Demonstrate strong attention to detail and data accuracy Be comfortable supporting organizational change, software upgrades, and go-live activities Work independently while recognizing when collaboration or escalation is appropriate Demonstrate PSMC's WISER values of Wholeness, Integrity, Stewardship, Excellence, and Respect Schedule & Work Environment This position is anticipated to work 36–40 hours per week (0.9–1.0 FTE) .

Work is primarily performed in a hospital office environment and may involve frequent communication with patients, employees, vendors, and members of the public. Remote and/or hybrid work may be considered. The position requires regular computer and keyboard work and may involve prolonged sitting, repetitive motions, and occasional lifting.

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classifies the position as light work . This position does not supervise other employees and will cross-train to support the Specialist I: Informatics Systems Implementation & Support position. Compensation & Benefits Compensation Hourly

$29.93 - $36.06 Placement within the range will be based on the selected candidate's qualifications, relevant experience, internal equity, and PSMC's applicable compensation practices Benefits Eligible employees receive a comprehensive benefits package including: Generous paid time off Separate sick leave Medical, dental, and vision insurance Life and AD&D insurance Long-term disability coverage Option for short-term disability coverage 401(a) retirement plan with employee and employer contributions 457(b) voluntary retirement savings option Employee Assistance Program and wellness resources About Pagosa Springs Medical Center Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado.

Our Informatics team supports the technology, workflows, reporting, and information systems that connect clinical care with effective hospital operations. Located in the beautiful San Juan Mountains, Pagosa Springs offers an exceptional quality of life with year-round opportunities for hiking, skiing, fishing, mountain biking, rafting, hunting, and other outdoor recreation. At PSMC, you'll join a collaborative team guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect.

Apply Today If you have significant healthcare experience, strong EHR expertise, and enjoy solving problems at the intersection of healthcare operations, technology, data, and workflow improvement , we encourage you to apply. Join PSMC's Informatics team and help build, support, and improve the systems our employees rely on to provide exceptional patient care. Equal Opportunity Employer Pagosa Springs Medical Center is an Equal Opportunity Employer and complies with applicable federal and state nondiscrimination laws.

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