FLSA STATUS: ☒ Exempt ☐ Non-Exempt MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.
- Responsible for leading the planning, coordination, and maintenance of the development, implementation and evaluation, of complex business applications and Revenue Cycle projects. Serves as a senior-level subject matter expert, providing guidance to junior staff, and acting as an escalation point for critical issues. Partners with leadership to align business application strategies with organizational goals and contributes to long-term technology roadmaps. Facilitates cross-department collaboration and ensures project outcomes meet enterprise-level quality and performance standards. POSITION EDUCATION/ QUALIFICATIONS :
- Bachelor’s degree in Computer or Business related fields Required
- Experience implementing and supporting Business system applications preferred.
- Proficiency in the use of personal computer software for word processing, spreadsheets, email communication, and presentations.
- Must possess excellent communication, organizational, analytical, writing, and interpersonal skills. JOB KNOWLEDGE/EXPERIENCE :
- Minimum of 7 – 10 years of experience with hospital information system implementations, support and maintenance
- Healthcare, Technical or Business experience preferred
- Develop KPIs and dashboards to measure application performance and business impact.
- Oversee compliance with security, privacy, and data governance standards.
- Serve as a primary applications liaison with executive stakeholders and external vendors for escalated issues.
- Mentor and train Business Systems Specialists and Analysts.
- Provide system, design and architecture recommendations to leadership on process improvements.
- Lead high-visibility, enterprise-wide projects from initiation through completion.
- Modifies, supports, maintains, tests, implements and provides education for the organization’s business application systems.
- Participate as needed on sponsored team projects for the purpose of analyzing, evaluating, researching, implementing and recommending new Business systems.
- Effectively communicates all project findings and updates to coordinators, team members, and IS management within specified timelines.
- Maintain a positive relationship with customers and serve as an advocate for the customers' Business Application needs.
- Assist with creation and maintenance of manuals, documentation, and standard operating procedures for Business Applications.
- Effectively communicate with leaders, team members, customers and others.
- Cooperates with other staff members in the fulfillment of assignments.
- Cultivate and model a respectful working and learning environment.
- Understand the concepts of change control principals and working in an environment in which changes or modifications could affect multiple sites.
- Analyze a change of events and implement the change by following established procedures.
- Works under supervision of the manager and takes support and guidance from Engineer level staff to accomplish goals.
- Lends support and guidance to team members as needed.
- Expected to write documentation to describe program changes, development, logic, coding, and corrections.
- Participate in on-call rotation.
- Performs other related duties as assigned. LINES OF REPSONSIBILITIES : (Chain-of-command) 1. Director of Enterprise Applications → 2. Chief Information Officer Other information: CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service. AGE SPECIFIC : Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age. AMERICANS WITH DISABILITIES ACT: (ADA) : A.
Indicated by bold print within performance standards, preceding individual numbered criteria. The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height. Yes Kneeling Yes Must be able to assist other employees with lifting more than 20 lbs.
Yes Walking Yes Light/moderate carrying up to 20 lbs. Yes Standing/Squatting Yes Straight pulling Yes Sitting Yes Pulling hand over hand Yes Pushing Yes Repeated bending Yes Stooping/Bending Yes Reaching above shoulder Yes Climbing Stairs Yes Simple grasping Yes Climbing Ladders No Dual simultaneous grasping Yes Depth Perceptions needed Yes Ability to see Yes Identify Colors Yes Operating office equipment Yes Twisting Yes Operating mechanical equipment Yes Crawling No Ability to read and write Yes Ability to Count Yes Ability to hear verbal communication without aid Yes Operating Personal Vehicle Yes Ability to comprehend written/verbal communication Yes Other: Ability to deal with stress Yes OSHA Category III B.
Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
D. Aptitudes : HIGH 1 2 3 4 5 6 LOW Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively.
To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3 Numerical: Ability to perform arithmetic operations quickly and accurately. 2 Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2 Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3 Clerical Perception: Ability to receive pertinent details and verbal or tabular material.
To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2 Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3 Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3 Manual Dexterity: Ability to move hands easily and skillfully.
To work with hands in placing and turning motions. 3 Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3 Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3 I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
If applicable ____________ certification will be completed within _________ time frame of hire/transfer date. Employee Signature: ________________________________ Date: ____________________ Transfer/Hire Date Effective: ________________________.