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A Brief Overview The Senior Employee Relations Consultant provides expert guidance and support on a wide range of employee relations matters at Stanford Health Care. Reporting to the Manager of Employee and Labor Relations, this role serves as the main point of contact for employee relations issues, partnering with HR partners to manage employee concerns, policy interpretations, performance management, and compliance with federal and state employment laws.
The Consultant resolves complex employee relations matters while building credibility and trust among employees and leaders through a systematic, compassionate approach. Locations Stanford Health Care
Serves as the main point of contact for the ELR Team and collaborates with HR partners to independently manage and resolve employee relations issues including disciplinary actions, performance concerns, attendance problems, and policy violations through consultation, investigation, and intervention. Provides expert interpretation and application guidance on HR policies, reviews escalated matters with appropriate stakeholders, and advises on violations of rules, regulations, policies, and procedures while contributing to policy enhancements through the knowledge management system.
Conducts discovery interviews and investigations as needed, researches complex cases, prepares corrective action documents and performance improvement plans, and coaches managers on effective employee conversations and performance management. Provides day-to-day performance management guidance to line management, including counseling and progressive discipline, while building capabilities through training for supervisors and employees on policies, procedures, harassment prevention, and other HR-related topics.
Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention while maintaining in-depth knowledge of legal requirements to reduce risks and ensure regulatory compliance. Partners effectively with specialized HR functions including HR Business Partners, Learning & Development, HR Services, and Compensation to identify opportunities and implement improvements to the employee experience.
Analyzes trends and draws meaningful insights from case management, engagement, and other data to inform HR partners and leaders on patterns, suggest process improvements, and enhance leadership capabilities. Education Qualifications Bachelor's degree preferred, preferably in Human Resources, Business Administration, or Psychology. Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Experience Qualifications 5 years of progressively responsible experience in human resources, with strength in employee relations required. Experience providing consultation for coaching, employee relations, compensation, training required. Experience in a healthcare setting preferred.
Required Knowledge, Skills and Abilities Demonstrated knowledge of state and federal employment laws (ADA, FMLA/CFRA, Wage & Hour, Workers' Compensation, etc.). Demonstrated project management or program implementation ability. Strong analytical and problem-solving skills with ability to conduct thorough investigations and identify root causes.
Excellent verbal and written communication skills with ability to clearly document cases and prepare corrective action materials. Superior interpersonal and customer service skills with demonstrated ability to build trust and credibility with employees at all levels. Ability to maintain strict confidentiality of sensitive information and apply sound judgment in complex situations.
Excellent organizational skills with proven ability to manage multiple cases simultaneously while meeting deadlines. Proficiency with Microsoft Office Suite, HRIS systems, and case management tools. Ability to comprehend, interpret, and apply appropriate sections of applicable laws, guidelines, regulations, and policies.
Demonstrated ability to acquire thorough understanding of the organization's hierarchy, jobs, qualifications, and compensation practices. Licenses and Certifications SENIOR CERTIFIED PROFESSIONAL preferred or SPHR - Sr. Professional Human Resource Certification preferred These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $60.99 - $80.78 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.