You’ll need
Certifications
✓Prosci Change Management Practitioner certification or comparable recognized change management certification
PMP, Certified Change Management Professional (CCMP), Lean Six Sigma, or related certification preferred
Education
✓Bachelor's degree in business, healthcare administration, organizational development, communications, psychology, or a related field
Master's degree in business, healthcare administration, organizational development, or a related field preferred
Qualifications
✓5+ years of progressive experience leading organizational change management for complex, cross-functional initiatives
✓Experience measuring adoption, end-user readiness, behavior change, and change effectiveness using qualitative and quantitative data
✓Conflict-resolution experience with stakeholders at multiple organizational levels
✓Demonstrated experience developing and executing change strategies, stakeholder assessments, change impact assessments, communication plans, training approaches, readiness plans, and reinforcement activities
✓Proficient in Microsoft Office Suite, including PowerPoint, Excel, Word, Visio, Teams, and SharePoint
✓Demonstrated success influencing executives, leaders, clinicians, and frontline teams without direct authority in a matrixed environment
✓Demonstrated solid facilitation, coaching, consulting
✓Demonstrated ability to translate strategy and project objectives into practical, audience-specific change and adoption plans
✓Demonstrated ability to assess stakeholder needs, resistance, organizational readiness, and impacts to clinical and operational workflows
✓Demonstrated executive presence and advanced written, verbal, presentation, facilitation, and relationship-management skills
✓Demonstrated ability to work independently, prioritize multiple strategic initiatives, and provide structure in ambiguous or rapidly changing environments
✓Demonstrated judgment, discretion, empathy, and credibility when working with sensitive organizational changes
Experience supporting enterprise transformation, technology implementation, operating model, workflow, or process improvement initiatives preferred
Experience establishing or maturing enterprise change management standards, tools, and governance preferred
Experience integrating change management with project management, process improvement, and portfolio management practices preferred
Experience with human-centered design, design thinking, adult learning, or organizational development preferred
Experience coaching project teams, leaders, and change champions to build sustainable change capability preferred
Experience with change management, survey, collaboration, project management, or data-visualization tools preferred
Change management experience in a healthcare, clinical, or ambulatory care environment preferred
We comply with all minimum wage laws as applicable. preferred
Benefits
401(k)
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About the role
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care.