Description At UCLA Health, our vision is to heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness. With over 280+ practices across Southern California, UCLA Health Clinics are uniquely positioned to provide care for patients through a comprehensive array of health services delivered where our patients live and work. The Ambulatory Operational Excellence Team supports UCLA Health Clinics’ mission to deliver leading-edge patient care by providing reporting and analytics, promoting operational excellence, and helping to ensure that patients receive timely and efficient care.
This role is a key driver of enterprise ambulatory transformation, supporting large-scale operational initiatives, clinic expansion, and system-wide standardization efforts across UCLA Health. As the Senior Project Manager, you will be responsible for implementation, coordination, monitoring, and maintaining a variety of enterprise-wide efforts and multi-faceted projects to support clinical and administrative services, community practice expansion initiatives, and process improvement initiatives.
You will manage these complex projects by using critical project management thinking skills, including, but not limited to, establishing scope of work and project plans, facilitating collaboration and communication between functional groups across departments, managing timelines for project tasks, reporting, ensuring goals are tracked and met, and effectively coordinating activities with the project team. In addition, you will assist in streamlining existing projects and management processes, procedures and guidelines by incorporating applicable best practices.
In this role, you will demonstrate managerial and leadership skills to support administrative and professional staff in project activities. You will also organize project specific and advisory group meetings and ensure that minutes and action items are generated and distributed. This role also requires travel between all Health System practice locations as assigned.
Salary Range: $74,445 - $152,460 Annual Qualifications Required: Bachelor's Degree and/or equivalent combination of education and experience (preferred) Minimum 5 years of progressively responsible experience in Healthcare Administration, operations, Project Management or policy analysis within a complex healthcare academic medical center, or equivalent environment. Ability to travel between all Health System practice location as assigned Demonstrated skills in data analysis and presentation.
Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis. Organizational skills in priority setting, following through on assigned tasks, and adhering to deadlines. Excellent interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnel.
Ability to function effectively in an interdisciplinary team that includes physicians, nurses, other healthcare personnel and administrative staff. Ability to work independently with minimal supervision. Ability to define project objectives, project milestones, and overall project strategy in an objectively and measurable fashion.
Demonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality. Ability to resolve conflicts and disagreements between team members or stakeholders while fostering positive relationships. Ability to develop, implement, and evaluate methods and systems to improve efficiency.
Advanced oral communication skills to obtain and convey correct and complete information and concepts to individuals and groups in formal and informal situations Strong project management skills with the proven ability to deliver agreed objectives with timeframes, including experience in project outcome reporting utilizing industry standards. Experience in leading, facilitating, and implementing new programs and/or projects.
Highly Preferred: Strong foundational understanding of clinical policies and procedures, ideally within a hospital or ambulatory setting. Demonstrated experience in developing, refining, and implementing operational or clinical policies and procedures, with a proven ability to drive policy standardization across clinical settings. Experience designing and operationalizing structured review and approval workflows that effectively engage cross-functional stakeholders.
Skilled in developing and operationalizing standardized processes, frameworks, and toolkits to drive consistent, scalable implementation of approved clinical services across the ambulatory enterprise. Excellent verbal and written communication skills, including experience managing change communication. Ability to develop and implement standardized communication plans to ensure stakeholders receive and understand new standards in a clear and consistent format, supporting successful adoption and compliance.
Proficiency in conducting comprehensive assessments of operational workflows and clinic best practices, utilizing representative sampling techniques to gain accurate insights into the current state and process variation. Experience creating and managing a digital repository to ensure ease of access and sustainability across the ambulatory enterprise. Capability to operate effectively in ambiguous environments, helping to define structure, processes, and scalable approaches for new and evolving enterprise initiatives.
Demonstrated ability to navigate complex, cross-functional environments, balancing multiple stakeholders, priorities, and competing demands. Experience leading enterprise or multi-site ambulatory initiatives across diverse clinic settings. Experience supporting executive-level reporting, including development of presentations, dashboards, and decision-support materials.