You’ll need
Certifications
✓National Certification such as CSPDT or CRCST required.
Education
✓High School diploma or equivalent required.
Qualifications
✓Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
✓Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
✓Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
✓Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.
✓Monitoring - Ability to monitor performance of self, other individuals, or processes to make improvements or take corrective action. Ability to watch gauges, dials, or other indicators to make sure a machine is working properly. Ability to evaluate problems and work toward solutions.
✓Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
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