Supervisor (3)

$55,700.00 - $69,700.00 per year Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. The Communications Supervisor is a leadership role responsible for overseeing the day-to-day operations of the hospital s telecommunications and emergency communications systems, This individual manages a team of Communications Specialists and ensures seamless, timely, and accurate internal and external communication throughout two medical centers, Reporting to the IT Site Director, the Communications Supervisor plays a vital role in maintaining the efficiency, safety, and effectiveness of the hospital s switchboard and code response systems, The supervisor is accountable for staffing, scheduling, training, and performance management of the communications team, as well as ensuring compliance with hospital policies, HIPAA regulations, and emergency communication protocols, They act as a liaison between departments, administrative leadership, and external agencies during both routine operations and critical events, This role requires deep knowledge of hospital communication workflows, emergency response protocols (e, g, , medical, facility and security alerts, etc, ),paging systems, and multi-line phone operations, The supervisor is also responsible for system oversight, troubleshooting technical issues in collaboration with IT, and maintaining up-to-date on-call schedules, contact databases, and communication logs, Insure that [unit/department/division] is in compliance with all applicable policies, laws and regulations, Section III: Job Qualifications/Education/Training/Certification/Licensure High school diploma or GED required, Associate s or Bachelor s degree in Healthcare Administration, Communications, or a related field preferred, Proven experience as a switchboard operator, receptionist, or communications role, preferably in a healthcare setting, Professional phone etiquette and strong interpersonal skills, Familiarity with call management systems and intermediate computer proficiency (MS Office, email, intranet), Excellent verbal communication and interpersonal skills, Financial literacy Strong organizational and multitasking abilities, Proficient in using communication software, paging systems, and multi-line phone systems, Ability to remain calm and effective under pressure, especially during emergencies, Minimum 3 5 years of experience in a hospital or healthcare communications setting, At least 1 2 years of supervisory or team lead experience required, Knowledge, Skills, and Abilities: Strong leadership, organizational, and problem-solving skills, In-depth knowledge of hospital emergency codes and communication protocols, Proficiency in multi-line telephone systems, paging software, and hospital communication tools, Calm, confident demeanor during high-pressure or emergency situations, Excellent interpersonal and verbal communication skills, Ability to train, mentor, and support a diverse team, High attention to detail, especially with documentation and emergency alerts, Understanding of HIPAA regulations and commitment to confidentiality, Preferred: Prior experience in a healthcare or hospital setting, Knowledge of medical terminology, Experience using hospital information systems (e, g, , EPIC), Bilingual or multilingual abilities are an asset, Special Equipment/Skills Work Contact Group Hazards included risk of injury from operation of equipment All patient related hospital departments, patients, families, visitors, nursing personnel and medical staff, Section 1: Core Value Behavioral Competency Appraisal Category & details Customer Satisfaction Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests Utilizes a variety of feedback to improve processes and services to meet and exceed customer needs Uses sound employee relations practices and maintains high levels of visibility and accessibility Follows throk situations, Seeks feedback and recommendations from others to improve the quality, processes and services, Contributes to improving quality services and productivity (takes the initiative to continually evaluate one s work, report problems, suggest solutions and try new ideas) Financial Responsibility Effectively allocates and schedules resources, Able to project and appropriately staff the unit/department to effectively function to demand, Utilizes resources, both labor and non-labor to maximize efficiency and quality, Adheres to budgetary guidelines and targets-proactively manages budget variances and causes, Sustainability Determines priorities and organizes work and time to meet them, Follows sound employee retention techniques; effective selection and interviewing, recognition, fair and timely discipline, and ongoing performance feedback Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively Demonstrates cultural competency and ability to maintain a diverse workforce Execution Completes tasks and assignments in a timely, accurate and efficient manner, Remains positive and focused despite obstacles and setbacks, Demonstrates a sense of urgency in completing assignments, Organizes multiple assignments and/or projects simultaneously to accomplish goals, Section 2: Job Function Category Job Functions Leadership & Supervision Lead, schedule, and supervise the daily activities of switchboard/communications staff, Monitor staff performance, provide coaching and feedback, and conduct evaluations, Manage coverage for 24/7 operations, including shift planning, vacation requests, and call-ins, Develop and maintain training programs for new and existing staff, Provide on call coverage after hours, weekends and holidays Operations Management Ensure all incoming and outgoing calls are handled efficiently, courteously, and in accordance with policy, Oversee the paging system and ensure accurate, timely delivery of messages, overhead announcements, and alerts, Maintain and regularly update staff directories, department contacts, and on-call schedules, Monitor call logs and reports to ensure performance metrics and quality standards are met, Payroll approval UA5200 Statistics Report generation and analysis for staffing and individual staff productivity Review department s monthly expenses vs budget in STRATA Monitor biweekly productivity in STRATA Work with Director of Finance to prepare annual operating budget Create and approve purchase requisitions for department Create purchase requisitions for IT Report generation relating to medical, facility and security alerts, Create and maintain department policy and procedural documentation CMC Staff Directory administrator Emergency Response & Protocol Enforcement Ensure all staff are trained and competent in emergency alert procedures using plain language (e, g, , Medical, Facility and Security alerts, etc, ), Serve as the lead point of contact during hospital emergencies, mass notifications, and disaster drills, Review and revise procedures related to emergency alert systems and disaster response communication, Document and audit emergency calls and code activations for compliance and quality improvement, Other Responsibilities Respond to general inquiries about hospital services, departments, visiting hours, and directions, Operate hospital switchboard, paging systems, and emergency communication protocols, Provide support for internal communication during emergency codes or announcements, Log and relay messages accurately, maintaining confidentiality and professionalism, Monitor communication systems and report technical issues to IT or maintenance as needed, Update and maintain internal directories and on-call rosters, Follow communication protocols, HIPAA regul

Day shift · 40