Department: Ambulatory Business Operations
Full Time Location: Eastern Region
Days GENERAL
Responsible for the supervision of the Ambulatory Business Operations offices and ensures optimal functioning in the areas of customer service excellence and operational quality and efficiency. Areas of focus and responsibility include service excellence, reception environment, registration, scheduling, insurance verification and referral authorization, payment collection, daily cash management, data-driven management, and computer and telephone systems.
Schedules employees and ensures appropriate staff coverage for clinic volume. May have oversight of multiple locations. Assists Manager with the implementation of organizational initiatives.
Qualifications EDUCATION/EXPERIENCE REQUIRED: Associate's degree in a related field or completion of sixty (60) college credits, OR Six (6) years of front desk registration leadership experience. Proficient in all aspects of World Class Service Excellence: AIDET, Service Recovery (HEART), Chief First Impression Officer. Proficient in Epic EHR or equivalent electronic health record (EHR) systems.
Proficient in Microsoft Office Applications. Demonstrated ability to work with detailed information. Additional Information All your information will be kept confidential according to EEO guidelines.
Company Description At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more.
With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.