Supervisor of Laboratory Support Services

Shift Day Monday - Friday 9am - 6pm Preferred Experience Must have at least 3 years of phlebotomy leadership experience in a high-volume lab Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart.

We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience.

Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level.

Job Summary The Supervisor of Lab Support Services oversees routine activities in the Laboratory Support Services department. This includes Specimen Processing, Newborn Screen processing, Referral testing, and Client Services. Assists the manager with staff hiring, training, performance/counseling, payroll, and other duties as defined by policy.

of the Role Provides on-site supervision and troubleshooting for specimen receiving and processing. Manages referral testing and client services, communicating with the Manager as needed. Acts as a role model and resource for duties in the assigned support area.

Provides expertise for communicating with physicians, nurses, and clients about patient testing needs. Communicate with telecommunication personnel on-site and at referral labs about problems and upgrades. Also, communicate for HIS and LIS changes or upgrades.

Assists the Manager in monitoring computer reports and inputting charges and credits. Communicates, collaborates, and acts as a liaison with support staff, management, and the health care team to ensure service continuity and coordination. Provide information to the Lab Manager for all test updates that need communication through the Baylor Laboratory Information System.

Establishes service priorities, work routines, work flow patterns, and monitors work flow to assure prompt and efficient delivery of services. Assists the Manager in the development of policies and procedures related to the laboratory section functions, staffing and scheduling. Recommends hiring and termination of staff.

Orients, trains, counsels, and monitors safety and BLN lessons for the staff. May perform evaluation, scheduling, and payroll functions, if needed. Assists with orientation of new hires in their section as well as LIS and HIS processes.

Assists with BUMC/BSWH required training/testing as well as that of the Pathology department. Key Success Factors Knowledge of laboratory regulations, protocols and procedures. Critical and critical thinking abilities.

Ability to comprehend and communicate instructions. Ability to perform laboratory protocols and procedures. Skill in the use of computers and related software applications.

Knowledge of safety and infection control standards. Ability to work in a team environment. Provides training and opportunities for continuing education.

Effective leadership and interpersonal skills. Make tactical judgments on allocating and directing supervised employees' work using established guidelines, policies, or procedures. Ability to make effective hiring and termination recommendations.

Ability to train, and evaluate performance of supervised staff. General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email. Belonging Statement We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS Location BSW All Saints Medical Center Ft Worth TX Department Lab Shift Day Monday - Friday 9am - 6pm Preferred Experience Must have at least 3 years of phlebotomy leadership experience in a high-volume lab EDUCATION - H. S. Diploma/GED Equivalent EXPERIENCE - 5 Years of Experience

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