The Patient Accounting Supervisor is responsible for overseeing all aspects of billing and Accounts Receivable activities for all payors. Interacts with and advises department staff regarding billing and accounts receivables policies and procedures and serves as a liaison with other department representatives. Supervise billing, insurance and collection staff to ensure accurate, complete and timing filing and insurance follow-up, collections, variances and denials.
Responsible for overseeing the training of all new employees in assigned area. Perform a variety of complete tasks, such as editing and report writing using EHR and clearinghouse software.
Requires graduation from an accredited college or university with a degree in business administration, management, or accounting. Degree may be waived with five years proven practical experience in patient financial services. Revenue cycle leadership experience preferred.
Knowledge of principles of overseeing a patient accounting office. Extensive knowledge of Government payers including Medicare, Medicare Advantage, Medicaid and Medicaid Health Plans.
Directly supervises the staff in the assigned work units. Assists the Revenue Cycle Director with developing policies and procedures as necessary. Ensures that all PFS employees reach KPI performance metric targets and departmental production standards of productivity and quality.
Monitor billing edits and rejections and ensure feedback is provided to the original owner so that training, process improvement or real-time edit can be initiated. Analyze A/R to ensure staff are achieving productivity targets and that priorities are changed as needed in order to meet organization or department goals. Analyze variances to ensure that trends are reported back to the payer or to the Managed Care Department so that the contract module can be updated accordingly.
Ensure that denial trending is accurately reported and that feedback is provided to original owner so that real-time edits can be initiated. Performs a variety of complex activities involving the auditing, processing and maintenance of daily reports. Assist in the preparation of reports setting forth progress, adverse trends and appropriate recommendations or conclusions.
Review various patient accounting transactions, such as: refunds, discounts and write-offs according to policies and procedures. Maintain liaison with supervisors, managers and department head personnel to coordinate efforts in resolving problems concerning collection of patient accounts receivable and outstanding insurance accounts receivable. Maintains familiarity and competence of the billing and accounting systems.
Monitors current legislative and regulatory changes impacting billing and collections and communicates changes to the billing and A/R staff. Acts as a technical resource regarding insurance claims, billing procedures, and collection policies and communicates new work policies and procedures to employees in area as needed. Any other duties as assigned by Woman's Hospital.
Full-Time; Monday - Friday 8:00 AM – 5:00 PM
Salary/Exempt $52,000 – $76,000; based on work experience A Work Experience with Purpose Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve.
We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year. We are proud of the care our staff provides to patients—and to one another—every day.
For more information or to contact our recruiting team, email us at hrjobs@womans.org . Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.