US:NV:Carson City Patient Financial Services Full Time Day Shift Summary The Patient Financial Services Supervisor plays a crucial role in overseeing and optimizing the billing operations within the healthcare organization's revenue cycle management process. This position involves leading a team of billing specialists, ensuring accurate and timely submission of claims, and maximizing revenue collection efficiency. The Supervisor is responsible for managing billing workflows, maintaining compliance with billing regulations, and fostering a collaborative work environment to achieve departmental goals.
Strong leadership, analytical skills, and extensive knowledge of billing processes and regulations are essential for success in this role. Qualifications Required Three (3) years of experience in healthcare billing or revenue cycle management Two (2) years experience in a supervisory or leadership role Preferred EPIC Experience
Lead and supervise a team of Patient Financial Services staff providing guidance, support, and mentorship. Foster a collaborative and positive work environment that promotes teamwork and high performance. Oversee the end-to-end billing process, including claim generation, submission, follow-up, and customer service.
Ensure compliance with billing regulations, payer requirements and self pay practices, staying updated on industry changes and best practices. Monitor billing performance metrics, KPIs, analyze trends, and implement strategies to improve revenue collection and reduce denials. Review and audit billing data to ensure accuracy and completeness before submission.
Address billing errors, discrepancies, and rejected claims promptly, working closely with billing staff and other departments to resolve issues. Coordinate with payers to reconcile accounts, resolve outstanding balances, and expedite payment processing. Utilize billing software and technology tools effectively to streamline billing processes and maximize efficiency.
Collaborate with IT and other stakeholders to implement system upgrades, enhancements, and integrations to support billing operations. Develop and conduct training programs for revenue cycle staff to ensure compliance with billing regulations and promote continuous improvement. Provide ongoing education on billing policies, procedures, and best practices to keep staff informed and updated.
Serve as a liaison between billing staff, other departments, and external stakeholders to facilitate communication and resolve billing-related issues. Collaborate with revenue cycle management team members, including coding, reimbursement, and collections staff, to optimize revenue cycle performance and achieve organizational goals. Collaborate with other departments, including marketing, operations, and IT, to ensure alignment of customer service strategies with organizational goals and initiatives.
Participate in cross-functional meetings and projects to represent the voice of the customer and advocate for customer-centric solutions. Performs other related duties as assigned.