Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence.
For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U. S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.
What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality.
Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in. At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: Career growth and development opportunities , with clear pathways and ongoing support Comprehensive health and wellness resources that go beyond traditional benefits A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs Tuition reimbursement to support continued learning and advancement And so much more Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.
Description: Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while building positive relationships within Baptist Health South Florida. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Degrees: Associates. Additional
Required education or equivalent experience (minimum of 2 years Supervisory experience and/or Lead in Patient Access or physician practice). Certified Healthcare Access Associate (CHAA) preferred. Excellent verbal and written communication skills with an emphasis in problem resolution.
Ability to multitask, especially during stressful situations. Professional, detail-oriented team player. Understand performance improvement, i. e. , collect data, analyze data, identify process and implement process change.
Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc. Experience in Microsoft Office products and EMR applications. Bilingual English, Spanish/Creole preferred.
Minimum Required
2 Years EOE, including disability/vets