This Job is responsible for managing and coordinating team efforts toward a specific service delivery function of the Revenue Cycle division of CHRISTUS Health. Works in partnership with the management team and serves as a resource for innovation, staff support and process improvements. The Job provides coaching, feedback, and corrective action to PFS Associates where needed to ensure that a high-performance team is developed.
The Supervisor carries out his/her duties by adhering to the highest standards of ethical and moral conduct, acts in the best interest of CHRISTUS Health and fully supports CHRISTUS Health's core values of Dignity, Integrity, Compassion, Excellence and Stewardship.
Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Supervises the work of PFS associates by empowering, coaching, answering questions, giving guidance, and leading by example. Meets service level expectations for assigned teams by evaluating key performances indicators.
Maintains detailed knowledge of state and federal regulations applicable to assigned areas of responsibility. Ensures that current processes are reviewed and updated to meet regulatory requirements. Communicates effectively and professionally to all levels within the organization and escalates information to Leadership and internal/external Customers.
Identifies trends or issues and provides possible solutions. Actively participates in PFS projects and system upgrades. Has the ability to troubleshoot complex application or operational related issues.
Takes a broad view when approaching issues using a global lens. Has the ability to maintain performance working with tight deadlines. Has the ability to work independently and make sound and timely decisions based on experience, facts and process guidance.
Collaborate with peers and leadership. Excellent analytical skills with the ability to spot trends and opportunities. Good technical aptitude working with a variety of MS Office products (Word, Excel, PowerPoint, Outlook) and/or ability to learn and develop more advance skills with the various applications.
Excellent verbal and written communication skills, strong listening skills, critical thinking and analytical skills, problem solving skills, ability to set priorities and multi-task. Ability to communicate with multiple levels in the organization (e.g. associates, leaders, physicians, clinical and support staff). Excellent organizational skills including effective time management, priority setting and process improvement.
Has in-depth knowledge and ability to maneuver efficiently through Healthcare EMR and support systems etc. Strong understanding of systems from an end-user and technical perspective. Ability to maintain strong relationships and work collaboratively to positively affect outcomes.
Assertive and diplomatic communication, proven ability to function on a multidisciplinary team. Job
Education/Skills High School or equivalent years of experience required. Experience 0 – 2 years of supervisory/management experience preferred. 4 years of technical years of experience preferred. Licenses, Registrations, or Certifications None required.
Work
8AM - 5PM Monday-Friday Work Type: Full Time