Supervisor-Spiritual Care

The mission of Faith Health is to serve Christ by providing all people with exemplary medical services in an environment of love and care.

The Spiritual Care Supervisor leads the Spiritual Care Department and oversees the provision of spiritual and emotional care services for patients, families, and staff. This position provides direct patient care while managing departmental operations, staff supervision and development, scheduling, compliance, performance improvement, and service excellence initiatives. The Supervisor coordinates critical incident stress management services, supports ethics consultation activities, collaborates with multidisciplinary teams and community faith partners, and assists with budgeting, policy development, and staffing plans.

Success in this role requires strong leadership, excellent customer service, conflict resolution, and problem-solving skills, along with the ability to prioritize and manage multiple responsibilities in a dynamic healthcare environment. The listing of job duties contained in this job description is not all inclusive . Duties may be added or subtracted at any time due to the needs of the organization.

Essential Job Duties and

Facilitates/ maintains chaplain training, education, scheduling and competency. Oversees and prioritizes the day-to-day staff schedules/work shift assignments for chaplains 7 days per week, 24 hours per day, including holidays and emergent needs or short-term re-assignment of chaplains to meet patient care needs. Timekeeper for staff chaplains.

Assists with recruitment, orientation, training and evaluation of chaplains, assuring competency and facilitates relevant educational opportunities. Assures that new chaplains receive an orientation of sufficient duration and content and that chaplains participate in staff meetings and relevant in-service education programs. Facilitates chaplains’ participation in workflow process improvements Assists leadership with the budget process .

Provides information regarding supplies and staffing needs for consideration in the budget. Reviews departmental objectives and assists in the development of long and short-range goals in conjunction with the departmental leadership group. Supervise the technical and operational management of the Spiritual Care Department.

Maintains effective and appropriate staffing and scheduling to ensure safe, quality patient care. Promotes staff flexibility and cross-training . Performs duties of a Chaplain by providing direct spiritual care to patients, families and staff.

Support the department leadership team in problem solving to address issues relating to patient safety, care and service . Promotes effective working relations and works effectively as part of a department/unit team and interdepartmentally to facilitate the department’s ability to meet its goal and objective . Ensures coordination of care with other departments to promote the highest level of patient care and satisfaction .

Participates in interdisciplinary committees throughout the organization. Documents patient, family/significant other visits in electronic medical record as appropriate . Reviews inpatient and Hospice census to determine the Spiritual Care needs of patients and attends the interdisciplinary rounds to, prioritize patient needs, visits, and collaboration with clinical team.

Responds to consults and referrals of Comfort Care patients and dying patients and family . Responds to patient deaths offering bereavement support and guidance to family and staff arranging requested clergy from the community as needed and assisting in postmortem support. Collaborates and consults with other clinical staff (RNs, leadership, and providers to provide spiritual care to patients and families) .

Conducts spiritual assessment, develops plan of care and provides appropriate interventions and referrals as needed. Coordinates an ongoing ministry of worship, prayer and retreats as well as pastoral, religious and medical educational events for patients, patient families, hospital staff, medical staff and the community at large. Serves as a member of the Faith Health Ethics Committee and serves as a resource to the committee, the Faith Health organization and the community at large regarding spiritual care and the healing process.

Provides a theological perspective and religious knowledge in particular patient situations and educates hospital staff in meeting the spiritual needs of patients and families . Counsel for employees and manages departmental management priorities on an ongoing basis. Establishes and maintains all Spiritual Care Department policies and procedures and ensures review of all policies on an annual basis.

Accountable for keeping the Director informed of all critical issues and progress made in process improvement activities. Essential Organizational Duties and

1. Promotes organizational mission, vision and values. Demonstrates respect and regard for dignity of all patients, families, visitors, and co-workers to ensure a professional, responsible and courteous environment.

Maintains a high level of professional responsibility and performance outlined in Faith Health ’s Performance Standards. Promotes effective working relationships and works effectively as part of a department team (inter- and intradepartmental) to facilitate the department’s/clinic’s ability to meet its goals and objectives . 2. Maintains current knowledge/certification/licensure per organization policy.

Pursues professional growth and development. Practices within legal boundaries of nurse practice act and according to organization policy and procedures. Attends continuing education programs in order to maintain licensure.

Attends organization sponsored training programs as required . Maintains certifications as determined by department/clinic policy. 3. Functions as role model for current and new staff .

Facilitates problem resolution among coworkers as observed by management and peers. Demonstrates a constructive approach during all interactions with coworkers and management toward the organization. Promotes the profession of healthcare workers in the community.

Presents neat appearance in proper attire and identification as required by the position, department and the organization . Continuously displays a positive attitude within the department/clinic and across departmental lines to contribute to the overall customer service program. Serves in committees and assist with programs of the hospital to constantly improve the quality of health care and promote good public relations . 4.

Completes all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. 5. Understands and adheres to Faith Health ’s Corporate Compliance Plan, Personal Conduct Policy, Grievance Process, Confidentiality, Safety & Security, Infection Control, HIPAA and other departmental and organizational policies, procedures and guidelines. 6.

Must be able to remain awake and alert during working hours. Physical presence at facility is required during scheduled working hours to perform job functions . Work in a timely manner , within the time allotted for the shift per census count. 7.

Performs other duties as assigned. Hours will be dependent on patient census and workload. Ability and willingness to work a flexible schedule, to include after-hours and weekends as necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the

. Job

The requirements listed below must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required . EDUCATION (Minimum Requirements for Position ): Required Preferred Bachelor’s Degree ​Required ​ Master’s Degree ​ ​ Preferred EDUCATION FIELD OF STUDY ( If Applicable ): Required Preferred Theology, Divinity, Spirituality, Religious Studies, Pastoral ​ Counseling or a related field of ministry CERTIFICATES, LICENSES, REGISTRATIONS: Required Preferred Ordained minister who has completed an accredited seminary ​ program in the Lutheran Church–Missouri Synod (LCMS) and/or the Roman Catholic Church Successful completion of at least one unit of Clinical Pastoral ​ Education (CPE ).

Board Certification with the National Association of Catholic ​ Chaplains or Association of Professional Chaplains. Non-Violent Crisis Intervention program obtained within ​ six full months from date of hire (Travelers-required upon hire) Previous Experience

Required Preferred Previous experience in a hospital, hospice or health Experience in a care setting as a chaplain or spiritual care coordinator Previous supervisor experience . Skills/Knowledge

SKILLS (If Applicable ): Required Preferred Language Skills – Ability to read, write, speak, and understand ​ fluently the English language. Computer/Technology skills for patient charting. ​ Other Certifications/

Required Good standing with and/or endorsed by the employee’s ​ religious affiliation. Current, valid driver’s license issued in the state of legal ​ residence. Use of employee’s personal vehicle to drive within a range of ​ 50 miles from the facility to job assignments.