Serve as a vital member of the surgical care team by coordinating and scheduling procedures from start to finish. This role requires exceptional communication and organizational skills to navigate the complexities of patient scheduling, surgeon availability, facility resources, and insurance authorizations. Working closely with patients, clinics, surgeons, operating rooms, ambulatory surgery centers, and external partners, you will help ensure every surgical case is accurately prepared, efficiently coordinated, and seamlessly executed to support outstanding patient care and a positive patient experience.
Type of Opportunity: Full time Job Exempt: No Job is based: Presbyterian Santa Fe Medical Center Work
Days
Coordinate and schedule complex surgical procedures across clinic, operating room (OR), and ambulatory surgery center (ASC) settings, ensuring accuracy and efficiency throughout the entire scheduling process. Manage provider clinic, surgical, and procedural schedules while maintaining up-to-date daily, weekly, and monthly surgery calendars. Obtain and verify all required prior authorizations, certifications, referrals, clinical documentation, and insurance information before procedures are performed.
Collaborate with providers, patients, clinical teams, and external partners to coordinate preoperative requirements, including laboratory testing, diagnostic studies, consultations, and medical clearances. Serve as a central liaison between providers, clinics, surgical facilities, and support departments to ensure seamless communication and case readiness. Coordinate required personnel, equipment, and resources for surgical procedures based on provider specifications and procedural requirements.
Proactively manage scheduling challenges, including add-on cases, delays, cancellations, emergencies, and last-minute schedule changes. Communicate effectively with patients through multiple channels, including phone, in-person interactions, patient portals, and interpreter services, to provide exceptional service and support. Support clinical and operational leadership with provider scheduling, staffing coordination, Epic template management, workflow improvements, and standardization initiatives.
Exercise strong independent judgment, problem-solving, prioritization, and organizational skills in a fast-paced healthcare environment. Assist with administrative and operational support activities, including meeting coordination, supply ordering, service requests, and other departmental needs. Demonstrate a commitment to collaboration, accountability, respect, engagement, and service while fostering positive relationships with providers, patients, and colleagues.
Education High school diploma or GED required. Experience Minimum of 18 months of experience in a clinical or healthcare setting required. Previous experience supporting and working directly with surgeons is required.
Familiarity with CPT and ICD-10 coding is preferred. Skills & Qualifications Strong organizational skills with exceptional attention to detail and accuracy. Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism and composure under pressure.
Excellent communication, coordination, and problem-solving skills. Proven ability to work independently, exercise sound judgment, and effectively support complex surgical scheduling and care coordination activities. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
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We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
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