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Mayo Clinic Health System in Austin · Austin, MN

Switchboard Operator

TypeFull time
Experience2+ yrs
EducationHS diploma
PostedNov 2
✓You’ll need
Education
✓High School Diploma/GED required.
Qualifications
✓Applicant must have 2 years of customer service experience.
✓Computer keyboarding, and general telephone knowledge is required.
✓Applicant must possess a high level of concentration, memory retention, and attention to detail.
✓Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required.
✓Must maintain regular and acceptable attendance.
✓May be required to work weekends or overtime.
Vocational training in office curriculum. preferred
One year as a telephone operator or similar role, preferred.
The Switchboard Operator needs to clearly speak, write, and understand the English language as well as be understood while speaking the English Language. preferred
+Benefits
Medical: Multiple plan optionsDental: Delta Dental or reimbursement account for flexible coverageVision: Affordable plan with national networkPre-Tax Savings: HSA and FSAs for eligible expensesRetirement: Competitive retirement package to secure your future
Mayo Clinic Health System in Austin
1,440Mayo Clinic open roles
All 1,440 Mayo Clinic jobsMayo Clinic pay scales
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✓You’ll need
Education
✓High School Diploma/GED required.
Qualifications
✓Applicant must have 2 years of customer service experience.
✓Computer keyboarding, and general telephone knowledge is required.
✓Applicant must possess a high level of concentration, memory retention, and attention to detail.
✓Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required.
✓Must maintain regular and acceptable attendance.
✓May be required to work weekends or overtime.
Vocational training in office curriculum. preferred
One year as a telephone operator or similar role, preferred.
The Switchboard Operator needs to clearly speak, write, and understand the English language as well as be understood while speaking the English Language. preferred
+Benefits
Medical: Multiple plan optionsDental: Delta Dental or reimbursement account for flexible coverageVision: Affordable plan with national networkPre-Tax Savings: HSA and FSAs for eligible expensesRetirement: Competitive retirement package to secure your future
Mayo Clinic Health System in Austin
1,440Mayo Clinic open roles
All 1,440 Mayo Clinic jobsMayo Clinic pay scales
Want the next healthcare job in Minnesota by email?
Weekly, free, unsubscribe with one click.

Full employer posting

Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.

Operators perform other related tasks and projects as directed. The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators. Qualifications High School Diploma/GED required.

Applicant must have 2 years of customer service experience. Computer keyboarding, and general telephone knowledge is required. Applicant must possess a high level of concentration, memory retention, and attention to detail.

Applicant must display competency of the following

spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required. Preferred: Vocational training in office curriculum. Must maintain regular and acceptable attendance.

May be required to work weekends or overtime. One year as a telephone operator or similar role, preferred. The Switchboard Operator needs to clearly speak, write, and understand the English language as well as be understood while speaking the English Language.

  • Full time Benefits
  • Medical: Multiple plan options
  • Dental: Delta Dental or reimbursement account for flexible coverage
  • Vision: Affordable plan with national network
  • Pre-Tax Savings: HSA and FSAs for eligible expenses
  • Retirement: Competitive retirement package to secure your future

About the role

Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally.