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Monadnock Community Hospital·MCH · Peterborough, NH

Switchboard Operator - Part Time Days

OperatorPart time20 hrs/wk · Days
iPosting details
ScheduleDays · 20 h/wk · Part time
EducationHS diploma/GED
ExperiencePrior phone experience preferred (preferred)
SourceMonadnock Community Hospital · posted Sep 23, 2026
✓Requirements
Education
✓High school diploma or equivalent
✓High School (required)
Qualifications
✓Candidates may acquire these skills through on-the-job training*
✓Ability to remain calm under pressure and handle emergency situations with composure and efficiently.
✓Excellent phone etiquette, professionalism, and customer service orientation.
✓Exceptional interpersonal and communication skills, with the ability to effectively interact with diverse individuals over the phone.
✓Familiarity with basic office equipment, including telephone systems and computer software (e.g., Microsoft Office, electronic medical records).
✓Respect for patient privacy and a commitment to maintaining confidentiality.
✓Strong attention to detail and accuracy in message taking and call routing.
✓Strong multitasking and organizational abilities, with the capacity to handle a high volume of calls and prioritize tasks effectively.
additional education or training in customer service or communications is a plus. preferred
Proven experience as a switchboard operator or in a similar customer service role is preferred.
Computer skills preferred. (preferred)
Prior phone experience preferred (preferred)
Prior customer service experience preferred. (preferred)
Microsoft Excel (preferred)
Microsoft Word (preferred)
+Benefits
✓Retirement plan
+MCH
1operator role open
PeterboroughNH · 61 mi to Boston
All 49 roles here →
✓You’ll need
Education
✓High school diploma or equivalent
✓High School (required)
Qualifications
✓Candidates may acquire these skills through on-the-job training*
✓Ability to remain calm under pressure and handle emergency situations with composure and efficiently.
✓Excellent phone etiquette, professionalism, and customer service orientation.
✓Exceptional interpersonal and communication skills, with the ability to effectively interact with diverse individuals over the phone.
✓Familiarity with basic office equipment, including telephone systems and computer software (e.g., Microsoft Office, electronic medical records).
✓Respect for patient privacy and a commitment to maintaining confidentiality.
✓Strong attention to detail and accuracy in message taking and call routing.
✓Strong multitasking and organizational abilities, with the capacity to handle a high volume of calls and prioritize tasks effectively.
additional education or training in customer service or communications is a plus. preferred
Proven experience as a switchboard operator or in a similar customer service role is preferred.
Computer skills preferred. (preferred)
Prior phone experience preferred (preferred)
Prior customer service experience preferred. (preferred)
Microsoft Excel (preferred)
Microsoft Word (preferred)
+Benefits
Retirement plan
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About the role

The Switchboard Operator acts as the hospital receptionist and is responsible for managing incoming calls, connecting callers to the appropriate departments, using the paging system to communicate codes, and providing exceptional customer service to patients, visitors, and staff. This is a vital role in ensuring effective communication within the hospital and delivering a positive experience for all callers.

What you’ll do
Answer and manage incomingAnswer and manage incoming calls promptly and professionally, adhering to established phone etiquette standards
Assist with paging staffAssist with paging staff members and relaying urgent messages in a timely manner
Collaborate with other hospitalCollaborate with other hospital departments to ensure smooth communication and coordination
Greet callers with aGreet callers with a friendly and courteous demeanor, providing accurate and helpful information or directing them to the appropriate departments or personnel
Handle general inquiries andHandle general inquiries and provide basic information about hospital policies, visiting hours, and other relevant information