Switchboard

DEPARTMENT: SWITCHBOARD F ACILITY: Tift Regional Medical Center WORK TYPE: Part Time With Benefits S HIFT: Midday

The Switchboard Operator operates an online computer terminal, multiple line telephone, and performs miscellaneous hospital communications and clerical duties.

* Answers multi-line PBX in a timely and courteous manner. * Accurately directs incoming calls. * Handles announcements of pages to physicians and employees in distinct clear manner. * Directs patients, visitors, and employees to appropriate area. * Knows all emergency codes and performs as key personnel during the event of fire, mass casualty, or any emergency. * Accurately processes outgoing mail. * Keeps Supervisor informed of problems regarding equipment and working area safety. * Utilizes computer to locate census patients within the hospital. * Responds promptly and courteously to patient, family members and staff requests and is pleasant and congenial in all interactions. * Helps co-workers when asked and seeks help when necessary. * Conducts her/himself in a professional manner. * Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc.

(“TRHS”) policies as they presently exist and as they change or are modified. * Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information. * Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position. * Offers suggestions on ways to improve operations of department and reduce costs. * Attends all mandatory education programs. * Improves self-knowledge through voluntarily attending continuing education/certification classes. * Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements. * Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department. * Volunteers/participates on hospital committees, functions, and department projects. * Manages resources effectively. * Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel. * Makes good use of time so as to not create needless overtime.

* High School Diploma or Equivalent Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.