System Revenue Cycle Billing Supervisor

Job Title: System Revenue Cycle Billing Supervisor Department: Revenue Cycle PFS Reports to: Revenue Cycle Systems Manager and Revenue Cycle Director FLSA Status: Exempt (Salary)

The Revenue Cycle System’s Billing Supervisor oversees and coordinates billing operations across the health system, including hospital, provider, home health, and client billing, as well as payment posting and customer service areas. This position ensures claims are prepared and submitted accurately and timely, billing activities comply with applicable payer and regulatory requirements, and billing issues are resolved to minimize reimbursement delays.

The supervisor provides day-to-day leadership and oversight to a multidisciplinary billing team, promotes standardized workflows and continuous improvement, and collaborates with Patient Access, Coding, BMS Practice Managers, Finance, and other departments to support an effective revenue cycle and strong financial performance. Duties/Responsibilities: Supervise and coordinate the work of the WCH, BMS, HomeHealth and Client billing, Payment Posting and Customer Service staff Assign, prioritize, and monitor daily workloads to ensure all functions are completed accurately, efficiently, and within established deadlines.

Provide coaching, performance feedback, staff development, and training to promote accountability, productivity, and professional growth. Oversee claim preparation, billing edits, and claim submission for hospital, provider, client and home health services. Monitor rejected and denied claims, coordinate timely resolution, and identify opportunities to prevent recurring billing issues and reimbursement delays.

Oversee Payment Posting and Customer Service teams to resolve billing and payment-related issues and support timely patient satisfaction. Maintain current knowledge of payer-specific billing requirements, Medicare and Medicaid guidelines, CMS regulations, and applicable compliance standards. Participate in internal and external audits and provide supporting documentation as needed.

Work with the Revenue Cycle Director and Revenue Cycle System’s Manager to support the development, implementation, and standardization of system-wide billing policies, procedures, workflows, and training initiatives. Analyze billing trends, identify root causes of errors and delays, and develop action plans to improve efficiency, accuracy, and financial performance. Collaborate with Patient Access, Coding, Clinical departments, Finance, and other revenue cycle leaders to resolve issues affecting claim accuracy, reimbursement, and overall revenue cycle performance.

Communicate payer updates, regulatory changes, policy revisions, and operational expectations to staff and leadership in a timely and effective manner. Assist with employee performance evaluations, including providing feedback on performance, identifying development opportunities, and recommending goals for improvement. Assist with month-end close activities, reconciliations, reporting, and special projects as assigned.

Serve as a point of contact for system billing-related questions and participate in revenue cycle meetings and process improvement initiatives. Perform other duties as assigned.

/Abilities: Strong supervisory, leadership, and staff development skills, with the ability to promote teamwork, accountability, and continuous improvement. Strong knowledge of healthcare revenue cycle and billing operations, including hospital, provider, client and home health billing. Working knowledge of UB-04 and CMS-1500 claim formats, payer-specific billing requirements, and reimbursement processes.

Knowledge of Medicare and Medicaid regulations, CMS guidelines, HIPAA requirements, and applicable billing compliance standards Strong analytical, critical-thinking, and problem-solving skills, including the ability to identify trends and develop corrective action plans. Excellent verbal and written communication skills, including the ability to communicate complex billing requirements and operational changes clearly.

Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet established deadlines. Ability to assign and prioritize work, monitor performance, provide constructive feedback, and support employee development. Ability to collaborate effectively with multiple departments and promote consistent billing practices across the health system.

Ability to function effectively in a fast-paced environment and respond to changing operational priorities. Proficiency with Meditech billing systems, Quadax clearinghouse operations, Microsoft Office Suite, and related revenue cycle applications. Ability to maintain confidentiality and handle protected health information in accordance with HIPAA and organizational policies.

Education and

Minimum of five years of progressive experience in healthcare billing, including hospital, provider, or home health billing. Minimum of two years of supervisory or team lead experience in healthcare revenue cycle or billing operations. Demonstrated knowledge of healthcare claim submission, billing edits, payer requirements, and denial resolution.

Experience with chargemaster maintenance and revenue integrity processes preferred. Experience with Meditech billing systems and Quadax clearinghouse operations preferred. Effective Date: 10/19.2026 Revision Date(s): 10/19/2026