Systems Administrator

Administers all technical aspects of the dictation system and outsourced transcription relationships. Leads local Technical Support and devices and implements solutions that resolve new or on-going technical issues. Responsibilities Responds to issues, questions and requests associated with the dictation system and transcription processes.

Analyzes feasibility of requests and its impact on other users/departments. Acts as translator/liaison with end users, system vendor and Information Services Department in conveying various system requests, requirements, priorities, issues and problems. Conducts functional audits and analyzes and evaluates system utilization to achieve maximum performance.

Addresses recurring problems and recommends system improvements and enhancements. Plans, organizes, coordinates, and assumes lead role in implementing new applications, modifications and system upgrades/ enhancements. Plans and implements all changes and modifications to system dictionaries.

Maintains system documentation and security. Creates custom reports using document management system; serves as resource for management in data collection and analysis. Supervises all related training programs and staff; participates in the preparation and presentation of training materials; evaluates training effectiveness and provide backup coverage.

Performs other duties as required or assigned. Qualifications Bachelor's degree in computer science or the equivalent in education, training, and experience with 3 years medical transcription experience with knowledge of applicable software and hardware required. Demonstrated ability to handle confidential material, along with attention to detail, strong interpersonal, organizational and communication skills.

Must possess excellent analytical and problem solving skills. Customer service focus and strong time and project management skills. Required Licensure/Certifications None.