HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. Responsible for administering and maintaining user access to payer portals and related Revenue Cycle applications in accordance with organizational security standards, access management procedures, and vendor requirements. Serves as a primary point of contact for staff and leaders requesting new access, access modifications, role changes, and account deactivations across Revenue Cycle and other supported departments.
Works directly with requestors, managers, vendors, and operational stakeholders to gather information, validate access requirements, and ensure timely provisioning of appropriate portal permissions. Assists users with account setup, authentication issues, password resets, multi-factor authentication enrollment, profile configuration, and other access-related troubleshooting activities. Coordinates with vendors and internal support teams to investigate and resolve user access issues while maintaining compliance with established security and audit requirements.
Performs audits, monitoring, and maintenance activities to ensure portal access remains accurate, current, and aligned with business need and least-privilege principles. Maintains records, documentation, procedures, and tracking mechanisms related to access requests, approvals, security reviews, and user support activities. Assists with periodic access reviews and remediation efforts to support regulatory, compliance, and operational requirements.
May participate in testing payer portal enhancements, updates, and vendor releases to validate access functionality and user experience prior to implementation. Assists with the development of user guidance, training materials, and standard operating procedures related to portal access and account management processes. Supports System Analyst II, III, and Senior Systems Analysts by performing research, troubleshooting, documentation, testing, and operational support activities related to access management and supported technologies.
Participates in project teams and completes assigned tasks within established timelines. Reports and escalates issues as appropriate while keeping stakeholders informed of progress and resolution plans. Demonstrates a commitment to maintaining a strong control environment to protect organizational information, support regulatory compliance, and minimize operational, financial, and security risk.
Maintains a high level of customer service while managing multiple priorities and responding to changing operational needs. Works with minimal supervision and may be required to support activities outside normal business hours as needed. Qualifications High school or GED and a minimum 3 years relevant experience.
Associate degree preferred. Must be customer-service oriented, timely in responses to requests for service/information, able to manage multiple tasks and priorities, and able to work independently. Knowledge of physician and hospital billing systems for governmental, managed care, and commercial payers preferred.
Knowledge of revenue cycle systems and previous healthcare experience preferred. Healthcare Financial Management Association (HFMA) Certification Preferred. **This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience.
During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
- Full time Benefits
- Medical: Multiple plan options
- Dental: Delta Dental or reimbursement account for flexible coverage
- Vision: Affordable plan with national network
- Pre-Tax Savings: HSA and FSAs for eligible expenses
- Retirement: Competitive retirement package to secure your future