You’ll need
Education
✓A Bachelor’s degree and training/experience in IT technology
✓OR an Associate degree plus 3 years of demonstrated technical experience.
✓A high school diploma and 5 years of demonstrated IT technical experience at a large, complex organization like Mayo may be considered in lieu of the degree.
Qualifications
Experience supporting enterprise data center environments. preferred
Hands-on experience with data center operations, including rack/stack, structured cabling (copper and fiber), labeling standards, power management, and hardware lifecycle management. preferred
Strong working knowledge of data center networking, including: preferred
VLANs, trunk LACP, and redundant network paths preferred
Layer 1–3 troubleshooting preferred
Familiarity with Cisco, Arista, Juniper, or comparable enterprise switching platforms preferred
Understanding of data center network architectures, such as top-of-rack and leaf–spine designs. preferred
Familiarity with enterprise storage technologies, including SAN/NAS architectures (Fiber Channel, iSCSI, NFS) and large-scale data environments. preferred
Experience participating in 24x7 on call rotation, incident response, root cause analysis (RCA), and post-incident documentation. preferred
Demonstrated ability to work within formal change management processes, maintenance windows, and outage coordination procedures. preferred
Strong documentation skills, including creation of architecture diagrams, build standards, inventories, and operational procedures. preferred
Awareness of physical and logical security controls in data center environments and experience supporting regulated or compliance-driven organizations. preferred
Benefits
Medical: Multiple plan optionsDental: Delta Dental or reimbursement account for flexible coverageVision: Affordable plan with national networkPre-Tax Savings: HSA and FSAs for eligible expenses
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About the role
The IT Systems Engineer will actively monitor and respond to technical hardware and software problems utilizing hardware and software testing tools and techniques as well as assist in managing overall system capacity. He/she may interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.