Full employer posting
Shift & Status Team Support Staff Grand Rapids, MI We are seeking detail‑oriented and service‑focused Team Support Staff to provide administrative and operational support to programs within Hospital, Residential, and Outpatient settings. This role supports daily operations through clerical, scheduling, records management, and customer service activities while promoting a professional, person‑centered, and recovery‑focused environment.
Company
Medical, Vision, Dental, and Wellness Plans Competitive Front Loaded PTO Packages 403(b) Retirement Savings Plan Loan Forgiveness/Tuition Reimbursement (For Eligible Positions) Team Support Staff Key
Provide front‑office and administrative support in person and by phone, including greeting visitors, answering and routing calls, and responding to inquiries professionally Maintain calendars, schedules, department records, medical records, and confidential files with accuracy and discretion Perform data entry, filing, scanning, document management, and transcription or editing of correspondence as needed Support clinical and program staff with documentation, transition clinic assistance, and general office coordination Release medical information in accordance with policy to support continuity of care, billing, and insurance requirements Assist persons served with account questions, balance inquiries, and service charges; collect and verify payments and balance daily cash sheets when assigned Order office supplies and support day‑to‑day office operations in a fast‑paced or high‑stress environment Promote a respectful, customer‑focused environment aligned with Pine Rest’s Model of Care; role model professionalism, integrity, and organizational values Maintain required training and competencies and perform additional duties as assigned Team Support Staff
High School Diploma or equivalent required Minimum of one year of related administrative or support experience preferred Experience with Microsoft Office applications preferred Strong organizational, communication, and customer service skills Ability to prioritize tasks and manage workflow independently Ability to work collaboratively within an interdisciplinary team Commitment to culturally inclusive, compassionate service Valid Michigan driver’s license may be required Team Support Staff Additional Details: Pay based on education and experience Non‑Exempt (hourly) position Schedule may vary based on program needs Office‑based role with minimal exposure to adverse environmental conditions Competitive benefits package Pre-Employment Requirements Employment is contingent upon successful completion of a background check, education verification, and drug screen.
Equal Opportunity Employer Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace. The equivalent base pay range for this position is $15.57 - $21.79.
Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.