Full employer posting
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Provides customer support for Team Resources (TR) Information Technology related issues. Technical responsibilities include maintaining a working knowledge of TR daily operations to ensure superior technical support, identifying process improvements based on customer's needs and troubleshooting and providing client support for systems and applications. May participate in projects from inception to completion and perform other duties as assigned.
The TR Service Management Analyst serves as the primary analyst for the Team Resources case management system and knowledge base. This position is responsible for configuring, implementing, maintaining, and continuously improving case management functionality, including case types, workflows, routing rules, queues, service-level targets, notifications, templates, and reporting. The position also manages the knowledge base lifecycle by coordinating the creation, review, approval, publication, organization, and retirement of TR knowledge articles.
The analyst partners with Team Resources subject matter experts, operational leaders, and other stakeholders to ensure the system and knowledge base support efficient service delivery, accurate information, employee self-service, and a consistent user experience. Additional responsibilities include troubleshooting system issues, supporting upgrades and enhancements, monitoring data and content quality, developing procedures, providing user support, and identifying opportunities to improve processes and system performance.
Facility: BayCare Health System, Team Resources Technology-BCHS Location: BayCare System Office East (Clearwater, FL) Status: Full Time, Exempt: Yes Shift Hours: 8:00 AM - 5:00 PM Weekend Work: Occasional On Call: No How often will this team member be working remotely? Hybrid
Required
HS Graduate or Equivalent GED. Required
2 years - Infor Systems Implementation; OR 2 years - Infor Systems Design; OR 3 years - Systems Support (Preferably within Infor) Other
Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position. Equal Opportunity Employer Veterans/Disabled
About the role
Technical responsibilities include maintaining a working knowledge of TR daily operations to ensure superior technical support, identifying process improvements based on customer's needs and troubleshooting and providing client support for systems and applications.