Ward Clerk

BASIC FUNCTIONS OF POSITION : Assists with planning, organizing, implementing and evaluating activities occurring at the nursing station by performing clerical or receptionist duties and maintaining the physical environment. Respects the confidentiality of patient, hospital and physician related information. Participates in Quality Improvement.

Independently utilizes reference materials as necessary. Collects and documents patient data correctly. Notifies appropriate nursing personnel of patient needs/requests.

Confers with nursing personnel regarding the scheduling of patient tests and activities. Processes STAT orders immediately and notifies team leader/charge nurse and other involved departments. Processes physician orders accurately and in a timely manner.

Assists in admission, transfer, and discharges to provide for a smooth work flow. Assists patients, visitors, and nursing staff as needed and/or directed in a courteous manner. Competently performs Ward Clerk clerical skills.

Promotes good public relations for the nursing department/hospital. Utilizes basic problem solving skills to prevent or resolve problems. Acts as focus of communications at the nursing station regarding patient care activities, patient location, and is able to provide information ` and direction regarding the same.

Initiates and maintains an up-to-date patient kardex. Maintains the patient charge in appropriate and functional order; prepares and transfers chart following death or discharge.

Completion of an approved Ward Clerk course preferred. BLS training.

Previous Ward Clerk experience preferred. SPECIAL : PATIENT CONTACT: Must have the knowledge and skills necessary to provide care appropriate to the age of the patients served. PHYSICAL

STANDING: May spend a moderate amount of time standing. SITTING: Considerable amount of time sitting. WALKING: May spend a moderate amount of time walking.

LIFTING: Must use good body mechanics to independently lift work related items. VISUAL: Must have ability to read various handwriting techniques and visualize the work environment. HEARING: Must have ability to receive and comprehend telephone calls and communicate with health care team members.

SPEAKING: Talking is essential in addressing patient/family and health care team members’ needs and/or requests.