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Mercy · Mercy Remote - North Central - Springfield · Springfield, MO

Workplace Incident and Coordination Specialist, Hyrid Role

TypeFull time
EducationHS diploma
PostedOct 30
✓You’ll need
Education
✓High school diploma or equivalent required
Bachelor’s degree in healthcare administration, business, or related field preferred
Qualifications
✓Experience in worker’s compensation, incident investigation, or case management.
Experience in healthcare operations, claims support, or care coordination preferred
Incident investigation and documentation preferred
Care coordination and case tracking preferred
Strong organizational and time management skills preferred
Communication and stakeholder engagement preferred
Critical thinking and problem-solving preferred
Attention to detail and accuracy preferred
Ability to manage multiple cases simultaneously preferred
Proficiency in systems such as Origami or similar platforms preferred
+Benefits
Medical, dental and visionPaid time offTuition assistanceRetirement plan
Mercy
Nonprofit · Chesterfield, MO · 45 hospitals · 5 states
2,373open roles
4support roles open at this facility
All 2,373 Mercy jobsMercy pay scales
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Pay for this position
Pay not listed
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✓You’ll need
Education
✓High school diploma or equivalent required
Bachelor’s degree in healthcare administration, business, or related field preferred
Qualifications
✓Experience in worker’s compensation, incident investigation, or case management.
Experience in healthcare operations, claims support, or care coordination preferred
Incident investigation and documentation preferred
Care coordination and case tracking preferred
Strong organizational and time management skills preferred
Communication and stakeholder engagement preferred
Critical thinking and problem-solving preferred
Attention to detail and accuracy preferred
Ability to manage multiple cases simultaneously preferred
Proficiency in systems such as Origami or similar platforms preferred
+Benefits
Medical, dental and visionPaid time offTuition assistanceRetirement plan
Mercy
Nonprofit · Chesterfield, MO · 45 hospitals · 5 states
2,373open roles
4support roles open at this facility
All 2,373 Mercy jobsMercy pay scales
Want the next support job in Missouri by email?
Weekly, free, unsubscribe with one click.

Full employer posting

Find your calling at Mercy! The Workplace Incident and Coordination Specialist is responsible for investigating workplace incidents and exposures, coordinating medical care, and supporting the workers’ compensation process through accurate documentation and operational follow-through. This role serves as a key liaison between co-workers, medical providers, and adjusters to ensure timely communication, continuity of care, and an enhanced co-worker experience.

The position plays a critical role in maintaining regulatory compliance, improving safety outcomes, and reducing workplace risk. This role does not determine claim eligibility or compensability. Position Details: This is a hybrid position with on-site expectations at Mercy Springfield in Springfield, MO.

Required

High school diploma or equivalent required Preferred

Bachelor’s degree in healthcare administration, business, or related field preferred Required

• Experience in worker’s compensation, incident investigation, or case management. • Experience in healthcare operations, claims support, or care coordination preferred Desired

  • Incident investigation and documentation
  • Care coordination and case tracking
  • Strong organizational and time management skills
  • Communication and stakeholder engagement
  • Critical thinking and problem-solving
  • Attention to detail and accuracy
  • Ability to manage multiple cases simultaneously
  • Proficiency in systems such as Origami or similar platforms Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

About the role

The Workplace Incident and Coordination Specialist is responsible for investigating workplace incidents and exposures, coordinating medical care, and supporting the workers’ compensation process through accurate documentation and operational follow-through.