Laboratory - Medical Lab Technician

Independently performs, interprets, validates and correlates tests as ordered by physicians by followingthe approved departmental procedures and in accordance with all regulatory agencies. Determines that the test results meet the requirements of the quality control program and if not met, repeats test and ensures the results are approved for reporting. Expected to utilize complex problem-solving skills in resolving clinical and instrument problems.

25% Technical Knowledge:

• Completes all required competencies, continuing education and learning modules.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served by the laboratory.
• Follows the guidelines set forth by all regulatory agencies.
• Maintains a safe and efficient working environment by performing equipment checks, cleaning work areas, and monitoring temperatures in accordance to regulatory agencies and policies. Recognizes and troubleshoots malfunctions of advanced technological equipment and initiates corrective action.
• Reads and signs all new/revised Standard Operating Policies and Procedures and required reading in the designated timeframe.
• Demonstrates competency/proficiency in the job specific functions.
• Performs all procedures and functions in accordance with Baptist Health Lexington hospital and laboratory policies.
• Maintains technical competency as related to the job functions.
• Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards, and national patient safety goals.
• Understands pertinent LIS functions and performs downtime procedures effectively.
• Follows all required laboratory safety regulations including personal protective equipment, infection control policies and chemical hygiene plan according to OSHA and regulatory requirements.
• Investigates, documents and follows-up all complaints in a timely manner.

25% Decision making/Problem solving:

• Evaluates each procedure performed and chooses appropriate investigative techniques as indicated.
• Assesses job functions and takes appropriate action when problems are detected.
• Identifies problems with specimens, test orders, registration and takes appropriate action.
• Handles troubleshooting professionally and communicates with coworkers and customers when delays occur.
• Investigates, documents and follows up all complaints.
• Determines acceptability of specimens by performing visual inspections or by recognizing abnormal/unusual results. Documents unacceptable specimens according to policy.
• Communicates specimen requirements to appropriate personnel.
• Identifies and resolves problems that may adversely affect test results and notifies appropriate personnel.
• Follows appropriate chain of command.

10% Accuracy and Precision:

• Identifies patients and specimens correctly from beginning of process to release of results.
• Documents all information in an accurate, neat and legible manner.
• Maintains minimum errors.
• Documents corrective action taken when test results deviate from the laboratory’s acceptable guidelines.
• Properly identifies the patient/specimen according to established policies/procedures and labels all specimens appropriately.
• Participates in the laboratory QA Program.
• Performs quality control for all testing and ensures that the results meet the established ranges before the patient results are released. Investigates, resolves and documents all quality control or maintenance problems according to protocol.

&

• No experience required
• Displays positive, courteous, mature professional behaviors.
• Investigates, documents and follows up on customers concerns, complaints/ inquiries and provides prompt, polite customer service.
• Answers phone promptly and is courteous with the caller.
• Relays information to the appropriate person as needed.
• Maintains confidentially with regard to patients, testing and customers.
• Maintains proper communication with floors, physician offices and other customers regarding stats, abnormal results and prolonged instrument malfunction causing delay in test results.
• Communicates with all shifts and follows through concerning incomplete work/issues. Notifies the supervisor of problem situations and possible solutions. Maintains a high level of customer service by interacting with all hospital staff, physicians and customers in a courteous and helpful manner. Handles phone requests with courtesy, promptness and accuracy. Demonstrates listening skills and clarifies instructions which are unclear.
• Ensures positive communication between shifts to avoid unnecessary delays so that customer service and patient care is not adversely affected.
• Maintains composure during difficult situations.
• Informs laboratory management of any unusual concerns, situations or conditions.
• Ensures positive customer relations interactions
• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Responds to requests for service and assistance
• Meets commitments

Preferred Skills &

-N/A

Required

-Have earned an Associate's degree in chemical, physical or biological science or medical laboratory technology from an accredited institution. OR -Have earned an Associate's degree in laboratory science, or medical laboratory technology from an accredited institution; meeting requirements under 42 CFR §493.1423 and §493.1489. Preferred

-N/A Required Certifications &

-MLT(ASCP). OR -MLT(AMT). Preferred Certifications &

-N/A