OSU will provide equipment Remote - M-F 8-5 EST Patient Billing Customer Service Call Center Role Functions: Answer and manage incoming patient calls and OSU MyChart messages regarding billing questions in a timely and patient focused manner Investigate billing issues reported by callers to ensure accurate responses are provided with one-call resolution Perform outbound calls to patients to provide a status on outstanding inquiries Perform outbound calls to patients to assist with outstanding balances 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis in Word and Excel Able to work in a fast-paced call-center environment Demonstrated interpersonal, verbal, and written communication skills Ability to handle difficult callers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate Works independently and collaboratively with others, and identifies opportunity for new work Self-motivated, dependable, detail oriented, highly organized, and able to perform with a high-level of accuracy Critical thinking/problem solving skills Manages tasks, routes appropriately without involvement of supervisor Ability to multi-task and independently prioritize tasks Experience and knowledge working in an electronic medical record system, with Epic experience preferred Organizational Expectations Practices within the Medical Center’s policies and procedures.
As one of America’s top-ranked academic health centers, our mission is to improve people’s lives in Ohio and across the world through innovation in research, education and patient care.
Required: High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service call center or a healthcare environment.