**Please note that UCSF's policy is that full medicals are required for all candidates whether status is onsite, hybrid or remote. ** Working Title: Principal Trainer
Mon-Fri with some evenings and weekend may be required. Workday schedules may vary. Hybrid: Approximately 50% on-site presence over the overall project duration, with lower on-site requirements during early project phases and increased on-site presence during later phases as go-live approaches.
Location: Work occurs at multiple sites, including 2001 The Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and other community partners. Max bill rate $135 **This role has full PT responsibilities, including on-site classroom training (i.e., candidates should understand that facilitating classes is a responsibility of the position and will be required, particularly as training activities ramp up closer to go-live).*** 3 – 5 years of relevant experience Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
Epic certification in Cupid Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation. Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
Strong interpersonal skills, with the ability to effectively to train, support, and work collaboratively with users of clinical information systems at all professional and technical levels. Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline. Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses. Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance. Common problems solved by the employee: Troubleshooting training issues; ability to tell the difference between build and training issues Ability to work with challenging & resistant end users Ability to identify system issues and documents so that build analysts can follow up Less frequent and more complex problems solved by the employee: Researching issues that cross multiple applications and operational departments (e.g., Billing workflows) Problems/situations that are referred to this employee's supervisor: Problems that impact multiple users, patient safety, compliance or medical risk Workflow solutions that change users' EHR workflows that need Health T governance Project whose scope has changed significantly Please verify any certificates and/or licenses required for the position, if applicable: Cupid