At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.
Learn more about career opportunities on our Careers Page . Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.
Augusta Health? We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance.
Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially. Explore our Benefits , current Hiring Incentives , and our Taking Care of Us initiative — which embraces Belonging , Respect , Inclusion , Diversity , Growth , and Equity ( B. R.
I. D. G.
E. ) — to see how we invest in our team members and culture. Total Rewards & Benefits ( may vary by position ) Comprehensive insurance package including medical, dental, and vision coverage Retirement savings plans and financial wellness support programs Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday Generous paid time off and flexible scheduling to promote work-life balance Career development programs including clinical ladders, shared governance, and advancement opportunities Personalized onboarding with dedicated preceptors and ongoing educational support Tuition reimbursement and access to onsite childcare Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy Competitive pay with shift/weekend differentials Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets) Full details are available on our Benefits Page .
Job Summary The Administrative Assistant II plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities. The Administrative Assistant II performs work that is varied and generally administrative or project oriented for departmental operations.
Independently plans, organizes and completes daily work under limited supervision in a manner supportive of a team environment. Essential Job Duties Performs basic support functions to ensure efficient operation of the area such as: answering phones, directing calls, and taking messages copying, scanning faxing and/or emailing documentation ordering and/or restocking supplies and forms as needed. preparing, receiving, sorting, and distributing mail and other delivered items to providers and staff w/ any certified mail requirements. maintaining office equipment as needed ensuring any issues with office equipment utilized are identified and addressed w/ knowledge of repair process. gathering and entering a variety of patient and/or staff information by pulling, preparing, logging and/or filing patient information; maintaining departmental records and files as directed.
Performs basic and some advanced administrative functions such as: composing and editing a variety of correspondence and other materials from verbal/written instructions, and processing and/or transcribing documents attending meetings and recording, maintaining, and distributing minutes and/or notes education and implementation of new vs. established patient scheduling, registrations, and correct claim creation as directed by office manager.
Completes staff and/or patient scheduling duties such as: Maintaining, calculating, and compiling basic statistical, numerical and /or computerized reports under manager direction for month end and data analysis orienting employees on procedures and process improvements scheduling appointments and/or gathering insurance information. Composing and editing a variety of correspondence and other materials from verbal/written instructions Shares knowledge and experience with other office staff.
Serves as mentor to AA-I positions. Communicates all pertinent information to applicable staff. Performs other duties as assigned; completes training and education as required.
Required Qualifications
High School Diploma or equivalent Licensure/Certification: None
3+ years of experience in a customer service or administrative / clerical role. Driver's License: N/A Eligibility to work in the United States and meet Virginia state employment requirements.
Associate's degree or equivalent work history. Licensure/Certification: CHAA certification
2+ years of medical office experience Coding and billing experience / CPT knowledge Prior experience in a hospital, healthcare system, or related service-oriented environment Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus Competencies, Knowledge, Skills and Abilities Communication Exhibits excellent written and verbal skills. Utilizes assertive communication skills in addressing concerns or problems.
Participates as a member of organization/institutional committees as requested. Communicates with others in a courteous, effective and cooperative manner. Initiative Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking.
Performs job duties effectively with minimal direction. Initiates new ideas and projects that enhance patient care or other aspects of services and care. Team Orientation Serves as a team member and role model among co-workers and peers.
Patient Privacy Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential. Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient. Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance.
Respect Understands and demonstrates sensitivity to the cultural diversity of patients, staff, and visitors. Skill Requirements Requires a strong understanding of administrative and office work and procedures with the ability to file accurately. Strong proficiency in Microsoft Word, Excel and PowerPoint; proficient with computers to include keyboarding, navigation and use of email.
Ability to prioritize and work on multiple projects and duties with deadlines. Ability to work with multi-line phone and computer systems accurately and efficiently. Effective customer service and relationship building skills with patients, visitors and staff; ability to respect dignity of all patients and follow HIPAA rules without breaches in confidentiality.
Ability to transcribe documents. Strong listening, verbal and written communication skills. Ability to analyze and present information.
Ability to lead, train, and mentor AAI and other AAII staff. About Augusta Health Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers.
Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region. Discover more about our history, values, and community impact on our
Page . Equal Opportunity Statement Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information. We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.
Skills Required Years of Experience (preferred)