You’ll need
Certifications
✓CPI - Crisis Prevention Intervention Training maintained annually 90 days required.
CHAA - Certified Healthcare Access Associate Upon Hire preferred.
Education
✓High School Diploma or Equivalent is required.
Qualifications
✓1 Year Relevant Customer Service experience required.
✓Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
✓Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
✓Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
✓Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
✓Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
✓Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
✓Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
✓Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.
2 Years Professional office/healthcare experience preferred.
Benefits
401(k)Wellness and mental health resourcesContinuing educationEmployee discounts