About NYC Health + Hospitals Elmhurst Hospital Center (EHC) is the major tertiary care provider in the borough of Queens. The hospital is comprised of 545 beds and is a Level I Trauma Center, an Emergency Heart Care Station and a 911 Receiving Hospital. It is the premiere health care organization for key areas such as Surgery, Cardiology, Women's Health, Pediatrics, Rehabilitation Medicine, Renal and Mental Health Services.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts 9:00 A.
M – 5:00 P. M Monday - Friday Total hours: 35 Duties & Responsibilities Purpose of Position : Under direction of the Director of Ambulatory Care Services, assists in the coordination and evaluation of the activities, projects and programs of the Office of Ambulatory Care Services. Participates in implementation and monitoring the NYC Health + Hospitals ambulatory care policy.
Provides consultation and technical assistance to NYC Health + Hospitals facilities in program development, monitoring and evaluation. Assists in the coordination of activities of the System’s ambulatory programs, including outpatient departments, emergency rooms, diagnostic and treatment centers and home health services, where appropriate, in order to maintain the System’s goals and objectives of providing optimal ambulatory care services.
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1. Participates in policy development and program implementation for the delivery of ambulatory care services. 2. Participates in establishing standards for the delivery of ambulatory care services.
Coordinates ambulatory care work group on standards and indicators. 3. Reviews, analyzes, monitors and assesses the progress of the System’s health care facilities in attaining the System’s goals, standards and priorities set for the ambulatory care systems. 4. Assists the Director in preparation of personnel, supply and equipment budgets for ambulatory care. 5.
Participates in an ongoing system of evaluation of ambulatory care services. 6. Maintains liaison with all relevant offices and public and voluntary agencies in regard to ambulatory care including, but not limited to, the City Department of Health, the State Department of Health, the State Hospital Review and Planning Council, the Council on Health Care Financing, the City Board of Education and the Greater New York Hospital Association. 7.
Reviews and analyzes new and pending legislation and regulations that could potentially have impact on the delivery or reimbursement of ambulatory care services. 8. Conducts and participates in meetings, conferences and seminars as a representative of the Office of Ambulatory Care Services. 9. Undertakes special projects and assignments, as directed. 10.
Serves as deputy for areas of functional responsibilities.
1. A bachelor’s degree from an accredited college or university in Business Administration, Social Sciences, Management, Health Care Administration or related discipline; and, 2. Six (6) years of full-time paid experience of program development in a hospital or health care facility in meeting community health needs, health care planning, financial planning, operations and analysis and implementation in an administrative, consultative, managerial or executive capacity; or, 3.
A master’s degree from an accredited college or university and five (5) years of full-time paid experience at the level indicated in (2) above. 4. Demonstrated skills in written and medical communications; or, 5. A satisfactory equivalent of education, training and experience.
Department Preferences Demonstrated experience leading or facilitating multidisciplinary performance improvement projects and teams Strong analytical and statistical skills, including experience with data collection, analysis, reporting, and process improvement methodologies Knowledge of patient-centered care, service excellence, patient flow, clinical operations, and healthcare regulatory requirements Strong project management skills with the ability to prioritize and manage multiple initiatives simultaneously Demonstrated ability to identify opportunities for improvement, facilitate problem-solving, and drive measurable outcomes Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with EMR reporting and statistical software such as SPSS, SAS, or Stata preferred Experience with patient experience/ICARE or customer service initiatives preferred Demonstrated ability to collaborate effectively with multidisciplinary teams and stakeholders Strong attention to detail, accuracy, professionalism, and commitment to service excellence Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.