Assistant Manager Patient Care Services

Supports the Manager Patient Care Services of the Emergency Department in leading and supervising the daily operations of assigned unit. Assists with staff management and development, ensuring clinical standards are upheld, and serves as a liaison between staff, administration, and other healthcare professionals to ensure appropriate patient care delivery.

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1. Maintains operational responsibility for assigned unit. 2. Promotes positive customer relations with physicians, patients, families, visitors and employees. 3.

Follows up on complaints and grievances and provides feedback in a timely manner. Monitors and promotes positive level of customer, patient, staff and physician satisfaction. 4. Promotes collaboration regarding patient care issues with various staff levels and disciplines.

Ensures staff participation in orientation, mandatory and continuing education programs and other staff development opportunities. 5. Participates in unit conferences, educational endeavors, and in-service meetings. 6. Completes employee performance evaluations in a timely manner. 7.

Ensures that quality and appropriateness of care is maintained/monitored. 8. Ensures nursing care plan is developed and implemented. 9. Assists with implementation, maintenance and monitoring of capital and operating budgets within parameters. 10.

Assist with staffing, scheduling, evaluating, coaching, counseling and discipline of unit personnel. 11. Performs other duties as required or requested.

• Required:
• Associate’s degree in nursing
• Licensed as a Registered Nurse to practice nursing in Michigan
• A minimum of 2 years’ nursing-related experience
• BLS Certification Preferred:
• Bachelor’s degree in nursing or related health care field
• ACLS Certification