Full employer posting
0-40 Weekends: No Per Diem Non-Benefit Eligible The Behavioral Health Therapy Resource Coordinator provides clerical, administrative and case management support to the Behavioral Health Therapists (BHT’s) to facilitate discharge plans, collaborate with established outpatient teams, refer patients to additional treatment/care, connect patients and their families to additional resources, and complete other related activities, as assigned.
This role coordinates resources, referrals, and appointments for patients/patient families and supports the Behavioral Health Therapy team with projects and clerical tasks.
Provides support for patient and/or family transportation arrangements and coordinates communication with transportation companies, as needed. Monitors worklist for tasks as assigned by the BHT, psychiatric provider, or RN CM. Identifies insurance providers or benefits for patients.
Coordinates, records, and transmits information pertinent to the resource management of patients and/or their families. Reviews copies of legal documents as it relates to the role of care coordination and scans into the medical record as appropriate. Contacts therapists, case managers, and members of the outpatient team as it relates to care coordination and discharge planning.
Invites all necessary parties to the patient staffing, as needed/requested by BHT’s. Coordinates with providers, BHT’s, and Occupational Therapy team for recommendations on additional services to patient discharge plans (e.g., DD/ASD, CCS, residential treatment, IOP/PHP, etc.). Documents outpatient follow-up in the electronic health record.
Obtain Release Of Information (ROI) for any new providers or as otherwise needed. Coordinates all outpatient referrals, completes required forms and schedules follow-up appointments for patients (appointments scheduled with outpatient therapists within seven days of discharge; appointments scheduled for medication management within 2-3 weeks of discharge, as possible). Makes discharge phone calls within 72 hours of discharge.
Creates contact sheet for Behavioral Health Therapy team that consolidates information from electronic and paper charts. Collaborates/networks with outpatient clinics and resources to ease referral processes. Maintains an up-to-date database of community resources and providers.
Maintains an up-to-date database of Smartphrases for use in electronic medical record. Accurately tracks and orders department resources such as medication lock boxes, trigger locks, and patient library books. Manages the Staffing and Family meeting database.
Schedules meetings and room reservations at the request of the BHT team. Supports staffing communication within the department as appropriate. Enters information in databases and reports as directed by the BHT team.
Maintains the Discharge Phone Call database. At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental, health and vision insurance, paid holidays, short and long-term disability and more.
We even offer pet insurance for your four-legged family members. Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community. Join our team of experts and make a difference with UnityPoint Health.
Required
High School Diploma or GED and enrolled in an Associate’s Degree or greater in Human Services or related field. One-year experience in mental health care or social service setting Experience with Microsoft Office Knowledge of medical terminology Excellent verbal and written communication skills Ability to multi-task and prioritize workload Flexible and adaptable to changing environment Excellent critical thinking and problem-solving skills Positive attitude with team-oriented approach
Completion of Associate’s Degree or Bachelor’s Degree in health care, social services, or related field. Experience working in case management Experience with electronic health record CPR Experience with health care agencies and community resources Knowledge of payer environment EEO/M/F/D/V
About the role
Provides support for patient and/or family transportation arrangements and coordinates communication with transportation companies, as needed.