Capacity Management Coordinator (Clerical Support) - UPMC Presbyterian

Capacity Management Coordinator (Clerical Support) Primary Location: USA-PA-Pittsburgh Work Locations: Presbyterian Hospital 200 Lothrop St 15213 Business Unit: UPMC Presbyterian

Full-Time, nights; 40 hours per week

7p-7a; 11pm-7pm UPMC Presbyterian has an exciting opportunity for a Capacity Management Coordinator in the Administrators on Duty department. This full-time position will be working rotating shifts including weekends, holidays, and evening hours. The Capacity Management Coordinator position will provide clerical and technical support to the capacity management team allowing for safe and effective throughput of patients in and out of the facility.

The Capacity Management Coordinator will work side by side with the Administrator on Duty and will have patient interaction mostly by phone. This is a great opportunity to grow within your professional career! Purpose: This position will provide clerical and technical support to the capacity management team allowing for safe and effective throughput of patients in and out of the facility.

• Maintain customer confidence and protects the organization by keeping all information confidential.
• Provide technical support for pre-admit issues and training/development of bed board.
• Assist with appropriate flow of admissions.
• Serve as a role model of excellent customer service by responding with courtesy and respect to the needs of all those he/she interacts with daily, and incorporating language that reflects the efforts to place all patients.
• Assists in researching and drafting of routine reports.
• Partner with AOD and monitor assign to occupy times of patients from ED, outlying facilities, physician offices, clinics, and home to ensure that the goals of an efficient and seamless entry into the facility occur.
• Under direct supervision, provides general support to the department.
• Act as a liaison between with Med Call to ensure timely transfer of patients.
• Provides general clerical functions and maintains varied office files, logs, and records.
• Partner with the capacity management team to coach/teach unit staff in the use of bed board.
• Answers, screens and routes incoming calls and messages.
• Coordinate with registration when any changes or updates are necessary.
• Demonstrates ability to operate and efficiently utilize all systems and office equipment.
• Support UPMC core values and guiding principles of Your Care. Our Commitment. Abide by all UPMC departmental policies, procedures, and goals in the process of performing all

• . Incorporates acts of dignity and respect in daily interactions.
• Make effective decisions within the scope of delegated authority.
• Ensure all fields are updated and pertinent in Pre-Admit Tracking and Medipac.
• Utilize time management and organizational skills to identify, prioritize, reach goals and objectives of department with ease in an ever- changing environment.
• Adjust cancelled admissions by verifying changes with admitting, notifying the AOD/unit, and enters changes or cancellations into the Pre-Admit Tracking screen.
• Assist with patient placement and associated notifications.
• Participate in department and hospital activities to ensure a seamless environment for positive customer outcomes.
• This would include participation in interdepartmental activities, gaining the necessary knowledge and skill to improve outcomes, and quality improvement initiatives to optimize hospital operations.
• Completion of High School Graduate or Equivalent.
• Experience with computer-based applications, other various office equipment, and proficient typing skills.
• Ability to use MS Suite products.
• Two years of experience in a customer service-related role.
• Medical terminology.
• Strong critical thinking skills, multi-tasking ability, and customer service skills.
• Excellent interpersonal, written, and verbal communication skills required.
• Initiative to work productively with minimal supervision.
• Basic reasoning skills.
• Able to work well under pressure.
• Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran