Cashier/Receptionist/Patient Acct. Representative

The Patient Account Representative is responsible for verifying and posting accounts receivable transactions while following established procedures for processing receipts, cash, and other financial transactions. Prepares and reconciles bank deposits, maintains accurate records, and sorts and files documents following posting. Provides courteous and professional assistance to patients by answering billing and account-related questions.

Performs receptionist and front-desk duties, including greeting visitors, answering telephone calls, and directing patients and visitors to the appropriate staff or department. Duties and Responsibilities Prepare daily cash deposits on Tuesdays and Thursdays. Collect, process, post, and balance daily cash deposits.

Prepare adjustments and refunds to patient accounts. Collect, process, post, and balance daily General Ledger (GL) deposits. Deliver deposits to the local bank as required.

Prepare and reconcile daily deposits from outside departments. Review patient payments and contractual adjustments for accuracy. Assist with all over-the-counter patient collections.

Reconcile the daily cash box and ensure all transactions are accurate. Assist patients with billing questions, insurance inquiries, and account concerns. Serve as the primary point of contact for Business Office telephone calls and patient walk-ins, providing courteous and professional assistance.

Greet department visitors and direct them to the appropriate staff member or destination. Assist coworkers with meeting deadlines and achieving departmental goals. Sort, open, scan, and process daily incoming mail and deposits.

Perform other duties and responsibilities as assigned. Requirements High school diploma or GED required. 1–2 years of relevant experience, with an understanding of basic bookkeeping procedures. Basic knowledge of Microsoft Excel and general computer functionality.

Basic understanding of insurance remittances, payments, denials, and related billing processes. Basic knowledge of Medicare, Medicaid, insurance regulations, and business office procedures preferred. Ability to multitask effectively, prioritize responsibilities, and work well under time constraints.

Ability to meet deadlines and maintain accuracy in a fast-paced environment. Flexible and adaptable to changes in workflow, priorities, and departmental needs. Ability to work independently while also working effectively as part of a team.

Must remain calm, courteous, and professional during all interactions with patients, visitors, and staff. Reliable access to a vehicle for occasional local errands as required by the position. Ability to operate a 10-key calculator by touch with accuracy.