✓You’ll need

Certifications

CHAA or CMIS preferred

Education

✓High School Diploma or GED

Associate’s or bachelor’s degree preferred

Qualifications

✓This position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the referral process.

✓This position is responsible for all pre service functions

✓This includes but is not limited to government, commercial, managed care, grant & philanthropic funds and patient responsibility accounts.

✓1-3 years in a healthcare, finance or customer service setting

4-7 years in a healthcare, finance or customer service setting preferred

About the role

This position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the referral process.

Job Requirements This position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the referral process. This position is responsible for all pre service functions; which includes receiving the referral request via EMR system and non
EMR systems, appointment scheduling, insurance prior authorization and notification, validating medical orders, procedure protocol clearance, patient pre-registration by telephone, insurance eligibility, verification of benefits and financial clearance (patient responsibility collections prior to service) of scheduled outpatient and all inpatient accounts for SMC and PMC. This includes but is not limited to government, commercial, managed care, grant & philanthropic funds and patient responsibility accounts. Minimum Requirements Education High School Diploma or GED Experience 1
3 years in a healthcare, finance or customer service setting License/Registration/Certifications N/A Preferred Requirements Preferred Education Associate’s or bachelor’s degree Preferred Experience 4
7 years in a healthcare, finance or customer service setting Preferred License/Registration/Certifications CHAA or CMIS Core

The CRC Representative is responsible for the daily completion of authorizations of procedures, obtaining clinical data for procedure clearance per imaging protocols, insurance eligibility, price estimates, collections, contact patients for pre-registration demographic and financial information and imaging scheduling
This position serves the critical role of maintaining an effective and comprehensive relationship with external and internal physician customers
The CRC Representative serves as the contact person for insurance case managers
Must be able to effectively work with Case Management, Medical Group of the Carolinas, Business Services, and Patient Access Services
Excellent day to day working relationship with services lines for Imaging modalities & locations, Surgery, Anesthesia, Language, Food & Nutrition, Laboratory and all Cardiac Services
Reports directly to the Manager of the Centralized Referral Center and maintains a close and effective working relationship with other associates and leadership roles to ensure efficient collaboration of pre-service and patient flow operations
This position is responsible for production and adherence to measurable strategic departmental and system goals in relation to the expected process of patient flow, prevention of denials and point of service cash collection performance measures.
Must demonstrate discretion in handling confidential information and work professionally with patients, families, physicians and other departments

Centralized Referral Rep

Other non-clinical support careers roles at Spartanburg Regional Healthcare in South CarolinaOther Spartanburg Regional non-clinical support careers roles, SC

About the role