Clerical Associate - Level IV

About NYC Health + Hospitals NYC Health + Hospitals/Coler is a certified 815-bed nursing facility with a 5-Star CMS Quality Rating located on Roosevelt Island, nestled between Manhattan and Queens. Coler offers long term and subacute care, rehabilitation, and a dedicated memory care unit, comprised of 150 beds featuring an acclaimed music and memory program. The facility features a robust rehabilitation therapy program with expansive gym space for residents.

Coler also offers full time physician staff, psychiatry, dental services, an onsite 8-chair dialysis den for hemodialysis, and on-site medical clinics to meet the clinical needs of its residents. From more than 600 Nursing Homes in New York, Coler ranks #10 in Newsweek’s Best Nursing Homes in New York 2026 ; earned a high-performance rating for Long-Term Care and Short-term Rehabilitation from U. S.

News & World Report’s Best Nursing Homes in America 2026 ; and received a 2024 Silver Beacon Award for Memory Care. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts 8:00 A. M – 4:00 P. M Occasional Weekends and holidays required PROVISIONAL APPT Duties & Responsibilities Under general supervision, with latitude for independent judgement administrative, assists in the planning, organizing, controlling and coordinating of administrative and office operations in a variety of organizational settings and modalities in the delivery of business and management support systems, health care and patient support systems.

Span of Control: 3 Unit Clerical staff Primary Duties: Supervises, monitors and evaluates the activities and performance of unit clerical staff in performing routine and moderately difficult tasks: Ensures continuous Nursing Office coverage during scheduled and unscheduled absences of clerical staff by providing direct coverage or coordinating appropriate staff assignments. Assist with the Clerical coverage for the weekend in the Nursing Office, to include processing overtime as assigned.

Conducts performance appraisals of clerical staff as per Nursing Department policy. Participates in orientation, staff development activities for clerical staff. Utilizes the steps of progressive counseling as per HHC policy and procedure Maintain adequate inventory of supplies and equipment in the nursing office and take appropriate actions when necessary.

Communicates effectively in both written and verbal, answer telephone, take messages. Under the direction of the unit head, assists in supervising personnel performing responsible clerical and related activities by processing, recording, financial counseling, checking, and maintaining records, furnishing information, and preparing reports. Maintains and files Nursing Department employee records and other required documentation in accordance with established policies and confidentiality standards.

Attends all mandatory classes. Performs other clerical/secretarial duties as assigned.

1. A high school diploma or its educational equivalent; and 2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.