Clinical Applications Analyst (8a-5p) IT Ambulatory Community Apps- Remote- Johnson City, TN

• Maintain regular communication with vendor representatives
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues
• Investigate end users’ preference while making build decisions
• Analyze business operations as they relate to build decisions
• Analyze new functionality in releases to determine how it should be used
• Review software, coordinate and test updates.
• Review and test each new release.
• Analyze data conversion needs.
• Ensure that data coming across an interface meets the business need
• Follow established policies and procedures for System.
• Troubleshoot problems and questions from end users.
• Responsible for timely management of all assignments, including ticket management and maintaining an up to date status in tracking system.
• Tracks time to work efforts assigned and maintains time card appropriately.
• Must execute text plans/scripts and provide input to maintain accuracy while keeping the content current.
• Engages with other teams in coordination of work effort.
• Assist with onboarding and precepting Level I analysts.
• Act independently and manage meetings as needed.
• Maintain professionalism in actions and words.
• Responsible for other duties as assigned.

• 4 years IT experience with no degree.
• Health Care experience preferred but not required
• Expected to achieve software certification based on vendor recommendations and department requirements for application(s) supported within 6 months.

• Demonstrates ability to meet deadlines.
• Demonstrates the ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built.
• Has gained and able to demonstrate in-depth knowledge of the software and how it meets customer needs.
• Possesses an understanding of computer system capabilities to address process requirements.
• Ability to integrate process steps and handoffs across disciplines / departments and drive teams to decisions.
• Skilled at problem solving.
• Strong communication skills – written and oral.
• Excellent organizational skills.
• Skilled in Microsoft Office products. Work

Day On Call: No Weekends: Rotating

No Travel Shift Details: 8a-5p City/State: Johnson City, TN Location: Ballad Health Corporate