Coordinator Surgical/Financial Services | ENT and Allergy - the Oaks | Full-Time | Days

Provides exceptional, patient-centered support by coordinating the scheduling, financial, and communication processes for patients undergoing major and minor surgical procedures. Verifies insurance coverage and benefits and obtains required prior authorizations. Prepares, communicates, and explains patient estimates for multiple services prior to treatment.

Identifies and collects required prepayments and provides comprehensive financial counseling. Establishes payment plans and assists uninsured patients with obtaining available financial sponsorship. Updates and maintains accurate demographic and financial information for UF Health Physicians and the UF Health System.

Independently maintains surgical calendars and effectively manages operating room utilization to maximize efficiency and reimbursement. Prioritizes and posts surgical cases while coordinating the multiple requirements and special needs associated with each patient's surgical experience. Serves as a key point of communication among physicians, patients, and insurance payors to ensure accurate scheduling, timely communication, patient education, and a seamless surgical process.

Collaborates with internal departments and clinical teams to facilitate successful patient outcomes. May be required to float to other practices or adjust work hours as needed to meet staffing and operational needs. Qualifications Minimum Education and Experience

High school graduate or equivalent. Three years of business/financial/physician practice experience required. Working knowledge of CPT and ICD'9/10 diagnosis coding required.

Four-year degree may substitute for two years of financial/physician office experience. Associates degree or equivalent course work may substitute for one year experience. EPIC system knowledge preferred.

Excellent communication, organization, and problem solving skills required. Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner. The ability to multitask, prioritize responsibilities, and function in a team environment are necessary attributes of the successful incumbent.

Motor Vehicle Operator Designation: None provided Licensure/Certification/Registration: None