Manages the operations of the Special Procedures and Abortion (SPA) Clinic for the SFGH Division of the UCSF Department of Obstetrics, Gynecology, and Reproductive Sciences, including fiscal, human resources, and practice management operations. The SPA Counseling & Administrative Manager serves as the clinic’s practice and operations manager, overseeing and providing trauma-informed, patient-centered abortion and gynecology care within San Francisco General Hospital.
The clinic manager leads and supports the counselors, nurses, physicians, eligibility workers, and medicine and nursing learners in their quest to deliver the gold standard of non-judgmental, compassionate abortion and other reproductive care in a supportive, destigmatizing, and positive setting. This individual will manage day-to-day clinic operations, including staff assignments, clinic flow, patient cycle times, Epic optimization, supplies and equipment, purchasing, compliance, and security issues.
The clinic manager is the liaison to Biomedical Engineering, Environmental Services (EVS), Facilities, Forms Committee, Health Information Management (HIM), Information Technology/Information Systems (IT/IS), Pathology, Point-of-Care Testing, Privacy Office, Regulatory Department, Risk Management, Sterile Processing, and other hospital departments and works to resolve both immediate and long-term problems. The Counseling & Administrative Manager directly supervises a team of six Social Work Associates (5.4 FTE), who provide scheduling, abortion counseling, and patient support during abortions using a framework grounded in active listening, emotion skills, and patient empowerment.
The manager trains and supervises the team’s work in supporting the physicians and nurses during the procedure, performing clinic set-up and break-down, decontamination, and high-level disinfection. The manager is responsible for hiring, onboarding, performance management, professional development, and employee relations for these individuals. The manager works with challenging cases, including those that require mandatory reporting, procurement of forensic specimens, coordination with psychiatry, and serving patients in custody.
The manager supports the front desk team with complex insurance and authorization issues and is the liaison to abortion funds, including their financial and logistical support functions. The manager prepares staff and clinic for regulatory visits, represents the clinic during those visits, and is responsible for plans of correction. The Counseling & Administrative Manager serves as the clinic’s primary liaison to the San Francisco Department of Public Health nurse leadership and staff and to other SFDPH departments, resolving issues across UCSF and SFDPH lines.
The manager reports to the Senior Director of Finance and Administration for UCSF Ob-Gyn’s SFGH Division, with a dotted line to the SPA Clinic’s Medical Director. Department
- The Department of Obstetrics, Gynecology, & Reproductive Sciences (ObGyn & RS) is a major academic department in the School of Medicine committed to providing quality health care services, educating health care providers and investigators, and conducting research to advance knowledge in our field. The Department is nationally recognized for research and training in women’s health care specialties. This position is based at the Department’s San Francisco General Hospital (SFGH) Division, a large teaching, research, and clinical site. The SFGH Division of Ob
- Gyn & RS is home to ~40 faculty, 8 non-faculty academics, and 110 staff; fellows, residents, and other trainees; and the Bixby Center for Global Reproductive Health. The SFGH division has an annual budget of over $70M. Our mission in the SFGH Division of Ob
- Gyn & RS is to promote justice, quality, and equity in women's health care. We seek to eliminate barriers to good health for women in San Francisco and around the world. We are committed to building and supporting a diverse and inclusive workplace and strive to understand and address the impact of structural inequities on sexual and reproductive health. Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application and interview processes. If you would like to request accommodations, please contact the recruiter or hiring manager. If workplace accommodations are needed after a job offer is made, please contact the supervisor and/or Disability Management Services (DMS) at (415) 476
- 2621 to initiate the interactive process. Responsibilities % of time Essential Function (Yes/No) Key Responsibilities (To be completed by Supervisor) 20 Manages the clinical and operational functions staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Implements quality improvement systems and metrics to optimize workflow, staffing, improve patient experience, and reduce waste. Liaison to other hospital departments (e.g., Biomedical Engineering, EVS, Facilities, Forms Committee, HIM, IT/IS, Pathology, Point of Care Testing, Privacy Office, Regulatory Department, Risk Management, Sterile Processing); represents the clinic on taskforces, committees and hospital initiatives; responds to internal and external requests; problem-solves. With clinic leadership, develops new programs, reviews technology improvements, designs quality improvement projects, patient safety initiatives, clinic security protocols, etc. Ensures compliance with internal UCSF and San Francisco Department of Public Health (SFDPH) policies and external regulations. Prepares the clinic and staff for regulatory visits from bodies such as the Joint Commission, CMS, California DPH, Environment of Care, and National Abortion Federation. Represents the clinic to regulatory personnel during visits and works with clinic leadership to develop, implement, monitor, and report on plans of correction. Liaison to professional organizations and research studies. 25 Trains and oversees the work of Social Work Associates who schedule appointments, provide decision assessment and counseling and health education, and who provide emotional support to patients during abortions. Trains and supervises the team’s work in supporting physicians and nurses during procedures, performing clinic set-up and break-down, decontamination, processing specimens, and high-level disinfection. Responsible for employee recruitment, onboarding, staff development, scheduling, timekeeping, performance evaluation, progressive discipline, and employee relations. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level. 25 Provides support in challenging situations with patients, families, and support people, such as pre-/de-escalation, service recovery, intimate partner violence, child abuse, trafficking, mental illness, substance use, privacy concerns, and reproductive coercion. Supports the front desk team with complex insurance and authorization issues and is the liaison to abortion funds, including their financial and logistical support functions. Provides direct care to patients in more complex cases. Oversees mandatory reporting for children and adults; coordinates crisis intervention, forensic specimens for law enforcement, mortuary disposition, genetic testing and patients past our gestational limit. 20 Researches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs. Procures disposables and instruments through requisition process in compliance with DPH policies and procedures. Maintains Periodic Automatic Replenishment (PAR) levels. Submits and tracks work orders for biomedical engineering, facilities and trades, IT/IS and EVS; oversees inventory; maintains database of all equipment and responds to requests for information. 10 Promotes a workplace culture with a focus on meeting or exceeding patient service standards. Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations. Works with clinical educators and clinic leadership to evaluate staff members’ core competencies annually. Works with clinic leadership to facilitate monthly All
- Staff meetings, monthly Counselor meetings and Annual Updates. Supports medical education, including coordinating medicine learners’ observation of counseling, teaching emotion skills, and interdisciplinary consultation on difficult cases. The SPA Clinic is committed to the UCSF PRIDE values and Principles of Community. This team member will actively participate in campus, school, department, division, and/or program activities that advance and sustain opportunity for all, widen perspectives in medicine, and ensure every person is treated with dignity and respect. 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) Required: Bachelor's degree in any area and / or equivalent combination of experience / training. Three years of clinic / center management experience, with expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology. Three years of experience counseling in the setting of abortion care, family violence, substance use and/or mental health. Proven ability to organize, manage multiple priorities, and delegate work functions efficiently. Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, program planning and implementation, recruiting and hiring, employee relations, and performance management. Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff. Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes. Highly experienced with organization-specific and University computer applications, including Microsoft Office (Word, Excel, PowerPoint, and Outlook) and experience with or demonstrated ability to quickly learn systems, such as MyTime and electronic medical records systems such as Epic. Strong ability to use discretion and maintain confidentiality, particularly in handling sensitive patient and employee information. Ability to function independently in situations with ambiguity, exercising sound judgment and knowing when to escalate issues to senior leadership. Demonstrated ability to participate in and/or lead planning and coordination of projects, including managing tasks, timelines, resources, and budgets. Preferred: Master’s degree in related field Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments. Bilingual in Spanish or Cantonese
Full time · Day shift